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Swedish Company Klarna is replacing 700 human employees with OpenAI's bots and says all its metrics show the bots perform better with customers. (www.euronews.com)

submitted 8 months ago by Lugh to c/futurology

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[–] asdfasdfasdf@lemmy.world 14 points 8 months ago* (last edited 8 months ago) (2 children)

The flaw here is that the bots absolutely cannot do these human jobs, even right now. CEOs think they can / want them do, but that's only because they're greedy imbeciles.

I spent a loooong time trying to contact a human at my bank since I need to do my taxes and the form they sent me didn't have the info I needed. I looked online and it also wasn't there.

Their stupid AI bot could tell me basic info about where to find tax forms on their site, but when I said the one they sent me was wrong, it just kept repeating where to find the form.

It wasted hours of my life. Fuck these people.

There honestly should be a federal law saying businesses are required to put you in touch with a human if you ask them to. Taxes are required and I needed that info.

[–] wahming@monyet.cc 4 points 8 months ago (1 children)

Every AI chat bot I've ever encountered had the ability to put you in touch with a human if you asked for it, even if it's not a listed option. Granted, that's a sample size of a few dozen out of millions.

[–] asdfasdfasdf@lemmy.world 1 points 8 months ago

Not this one. Both the chat not and their automated phone tree / bot would not put me in touch with any people, even after saying "representative" or pressing 0.

[–] GlitterInfection@lemmy.world 2 points 8 months ago

I've had that type of horrible experience with outsourced human customer service reps.