this post was submitted on 28 Feb 2024

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Swedish Company Klarna is replacing 700 human employees with OpenAI's bots and says all its metrics show the bots perform better with customers. (www.euronews.com)

submitted 11 months ago by Lugh to c/futurology

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[–] GlitterInfection@lemmy.world 2 points 11 months ago

I've had that type of horrible experience with outsourced human customer service reps.