this post was submitted on 28 Feb 2024

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Swedish Company Klarna is replacing 700 human employees with OpenAI's bots and says all its metrics show the bots perform better with customers. (www.euronews.com)

submitted 8 months ago by Lugh to c/futurology

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[–] GlitterInfection@lemmy.world 2 points 7 months ago

I've had that type of horrible experience with outsourced human customer service reps.