Malicious Compliance
People conforming to the letter, but not the spirit, of a request.
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The original was posted on /r/maliciouscompliance by /u/rickbb80 on 2024-06-21 14:18:44+00:00.
Reading a post about wonderfully helpful sales managers triggered my experience with one.
A very long time ago when I worked in the printing industry, I ran what was called the prep dept, or pre-press. We made all the printing plates starting from the artwork down. This was before computers, so it was mostly large sheet film and large cameras, etc. think 30 x 40 inch large. This is important to remember.
So, the story. We had a customer that never, ever approved anything on the first printing. Even though she signed off on the artwork and signed off on the color proofs we provided. She always made changes even tiny ones. She could never seem to find these issues on the artwork or proof, only the final printing.
Because of that, for this customer we always made sample runs using a much smaller press and small plates, think 11 x 14 or so. She would make her changes and then we'd run the samples again, rinse and repeat until she was happy then we would scale up for the actual production run later. This was actually much faster to make plates for and much less costly than setting up giant multi color printing presses which are made for high-speed, high-volume printing, not sample runs.
Mr. sales manager comes in the dept. one day and announces how he's going to save us a ton of money with this account. We will fly her down to the plant, and she will approve the designs in person, (about 25 different ones this go round), then we could immediately run the production and save all that small one-off prep for samples. This will be really impressive, etc.
I tried really hard to tell him that this was a recipe for disaster, costs involved, how she never approved anything without changes and any changes would take a day to get back on the large presses, etc. etc.
I was talked over, he knew what he was doing, he had talked to her, he had approval from the ops manager, blah, blah, the usual sales BS.
So, well ok then.
The big day comes, she doesn't like anything and wants changes and we've gone through all 25 designs before lunch. Many thousands of dollars down the tubes and a whole day of the production presses time wasted.
He comes to me in a panic and wants to know how quickly we can get the changes made. I reply tomorrow if I can talk everyone into working a double, 2 days if I can't. But, but, but she's flying back out this evening.
Sorry I can't re-invent the laws of physics.
Owner of the company comes to me to show him the problems and what changes she wants. So, one design I show him her comments on the sample where the polka dot background had dots that were 1/32 of an inch too big.
All the changes are minor like this and no one else but her would have even noticed. He asked did she not approve the artwork, yes she did, did she not approve the proofs, yes she did, here is her initials on them.
All these changes could have been quickly done and back on the smaller press within hours, not days. Cause, you know, we've done this for her for a few years now.
Mr. sales manager gets fired, since this was a large and high profit account, but on the way out he tries to throw me under the bus for sabotaging him, like it was personal, sigh.
I don't miss those days or him at all.
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The original was posted on /r/maliciouscompliance by /u/WordWizardx on 2024-06-21 06:19:25+00:00.
My wife and I bought her car 2.5 years ago and it’s had weird mechanical problems ever since. It was a few years old, but since it was a $BRAND car and we bought it from the $BRAND dealership, they included a half-assed dealer warranty that basically said if we brought it to them for repairs, they’d be more liberal in what was considered “their fault” for recalls and whatnot. In practice, it meant that we paid for a series of useless little fixes out of pocket because they kept tweaking something small and swearing the car was fine to avoid admitting that fixing the problem correctly (on their dime) would probably involve taking the whole engine apart.
A few days ago we got a letter in the mail saying they’re DESPERATE to buy back our car, they’re so in demand, they’ll offer $5K over blue book value! At that point, the car had been sitting in their shop for three weeks straight and they had stopped returning our calls, so my wife and I decided it was malicious compliance time. You want to overpay for a lemon? You’re welcome to it!
Of course, when we got there they backpedaled so fast you could practically smell the smoke - corporate sends those letters, not them, that’s only for a car in perfect condition, ours clearly has serious engine trouble, etc. My wife turned it back on them - SURELY the car was in good shape, right? After all, the last three times they’d given it back to us, they claimed everything was fixed!
As much as I’d like to say we stuck it to them and everyone clapped, we actually came out with a pretty reasonable deal (especially considering our theoretically-$6K car probably needed $10K of repairs.) They gave us blue book value for it in good condition and waived the service fees for the last three weeks (which probably would have been another $1500), and we bought a new car from them instead of from someone else. Now they have their lemon back and we’ve got a vehicle with an ACTUAL warranty. It feels good!
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The original was posted on /r/maliciouscompliance by /u/co0ljj240 on 2024-06-21 05:30:34+00:00.
Backstory
I'm 16 and my dad was pretty adsent for the first 8 to 9 years, showing up for events and then going somewhere. And near the 10 year mark he started showing up more and more starting to be more active in my life. He had other kids from a past relationship and I still talk to 3 of them and having one of their numbers. Me, my mom and some family was living with us had our own place and he had his own house living with the younger 2 of the 3 and two dogs. But due to some financial difficulties me and my mom moved in with him the change was weird but i was fine.
The MC
Me and him went to go get food at a fast food place. On the drive he wanted me to call one of my brothers and ask him what he wants. I didn't have that brother's number so I asked for his phone so I get his number, he hands it to me and I look it for and put it in and calls him he doesn't answer and I think he most likely doesnt have my number saved either, so I call him on my dad's phone and asks me "Why are you calling him on my phone I told you to call him on your phone" I tell him "I don't have his number saved so I thought he doesn't has my number sav-" he cuts me off and says "I don't care, don't think for anyone. Just do what I say" and so I will. When getting home he asks me to just feed the dogs and so I give the dogs their food closing the dry food bag to not let the food go stale but leaving door open for the dogs to come in and leaving the wet food container open on the kitchen counter. He sees the doors open and the container and gets mad at me for leaving the doors open and not throwing the container away and asks me "Why didn't you close the door and throw it away. You know how I want you to do things" and I told him that "You told me to just feed the dogs and I did what you said and you told me to not think for anyone and so I didn't" he tells me to forget what he said and to throw the container away and so I did.
Sorry for any mistakes it is around 10:30 pm while typing this and I'm tired, have a good day or night to anyone who reads this :)
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The original was posted on /r/maliciouscompliance by /u/thebeardedguy- on 2024-06-21 04:08:59+00:00.
Many years a go I worked in Aged Care as a Personal Care Assistant, the lowest rung of Nursing staff, basically responsible for all the physical labour, such as showering residents, assisting them to go to the toilet, getting them in and out of bed, that sort of thing. I loved my job, I genuinely did, and for a while worked at an agency going form place to place before getting poached by a specific Nursing Home which is where the Malicious Complience takes place.
I had been working there for about a month doing 4 days a week, all afternoons 3-10 PM, and two of those afternoons were back to back Wednesday and Thursday, and this is where the other nurse comes into play. Every second Wednesday, without fail, she would call in about 20 minutes before her shift (the 10 PM - 6 AM overnight shift) was due to begin, leaving no time to get agency staff in to take over, now I could wait until they arrived but by the time they got there it would likely be after 12 and my trains home would not be running, so in the end I took on a double shift, 3 PM to 7 AM, leaving me tired mentally and physically trying to get home on a packed morning rush hour train, so not much fun, but given the other option was to leave my residents without proper care, and that would never, ever, happen. This meant that by the time I got home it was around 9:30 AM and couldn't get immediately to sleep due to needing to eat, shower and do the plethora of tasks needed to be done before going to bed for the day, meaning I wasn't able to get to sleep until around 12:30, and my train to work left at 13:00. This was obviously untennable, and after trying to do a double, followed by a regular shift sans sleep a few times I realised I was becoming a danger to my residents, my fellow staff members and myself due to not being able to maintain concentration. In the end I told my RN that on the Thursdays after a double I would not be able to do my shift for fear of someone getting hurt which would open the nursing home, and myself to potential legal trouble, not to mention someone suffering because of my choices.
So this had been happening for about 6 months now when I get called up to the office of the owner who promptly sat me down and berrated me for "taking every second Thursday off" and "not being a team player". I tried to explain why it was that I was taking those Thursday's off but she would not listen so in the end I walked out with a write up and a threat of termination if "this behaviour continued".
Fast forward to the next Wednesday when, as usual, the other nurse called in 20 minutes before shift start saying she couldn't make it, leaving us a nurse down for the night, so the only person on for that entire shift would be a Registred Nurse, and you can't lift or assist people with only one person without using a hoist, and even then you are meant to have two people for safety reasons. The nurse in charge of afternoons rolled her eyes after the call and said "Looks like you are doing another double Bearded Guy" to which I replied, I can't, and since staying until agency staff get here is not an option since I wouldn't be able to get home, I suggest you call the owner and see what she recommends, and if she needs me to stay I will, but only if she gives me the direction herself and then confirms it with you.
After 10 minutes the owner hadn't answered any attempts to call, and I said "sorry I have to leave, and the RN for the night shift began to get angry, to which I responded "I will get fired if I stay here and then need to take tomorrow off, or someone could get harmed if I stay and then work, neither of these is a great outcome so I have to go".
Now I knew they were never going to be able to get agency staff with such short notice, and that even by the slimmest of chances they could find someone it would be several hours between regestiring the request and someone showing up. So I walked out the door, and hung around the corner for half an hour, knowing I would get a call sooner rather than later, and that I needed to be close by in order to get back and ensure my residents got the care they needed over night, and had my idiot grin to wake up to in the morning, especially for the 3 people who loved early morning showers. The call came, I returned and two nights later I got a call from the owner, who 'authorised me to work doubles as needed and take the next day off for safety reasons"
As far as I know the nurse who did the late call ins was still working there when I left a year later.
In the end my Residents got the care they deserved and I got to get some sleep after working 15 hours straight.
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The original was posted on /r/maliciouscompliance by /u/Kyra_Heiker on 2024-06-21 03:05:22+00:00.
I am a part-time gastronomies service worker, I typically work breakfast buffets or coffee service for something to do and a free breakfast while getting paid. The work is fairly easy and doable for someone a little bit older with a bad back and bad knees. I actually work for a temp service, my boss sends me to different hotels or companies for specific events.
I was helping with breakfast service at a hotel and it was not very busy so they were trying to look around for something for me to do to get their money's worth. They decided that they wanted me to unload pallets of cases of bottled drinks in glass bottles. I told them that it was not allowed because of the terms of my contract and that they had requested service personnel not dock workers. Also completely impossible with my limited physical capabilities, but they insisted. So I went to the first case and started taking out each bottle and setting it on the side. They asked me what I was doing, I said I was incapable of lifting a full case of glass bottle drinks so I would have to unload each case bottle by bottle, move the case and then refill it with the bottles. It would have taken hours instead of about 15 minutes. They sent me back to the breakfast buffet, lol.
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The original was posted on /r/maliciouscompliance by /u/Milled_Oats on 2024-06-20 23:28:08+00:00.
So every morning I walk my dog at the off lead dog park. As it’s a small town all the dog walkers have become friendly. I ( mid 40s) made friends with June (75-80). June told me this lovely MC story from About 25 years or more ago.
June was working as a school teacher and was retraining as a social worker. She left teaching for two years working as a social worker when her previous school asked her and run a class for at risk children. The deal was she would teach children aged 12-18 ( grade 7-12) who come from backgrounds of emotional, physical and sexual abuse.
The job was causal , so she didn’t get paid for holidays, sick leave etc. she was supposed to teach six kids with an Aide but ending up with twenty kids and no teachers aide. As you can imagine their behavior was terrible. She believed she could help and she said she did make some real differences. The work was really stressful but she was passionate about it.
After three years and multiple promises of making her a permanent staff member, getting an aide plus smaller classes June was burnt out. She demanded help from the principal who refused and told her since she has complained, it’s for the last time and sacked her . He told her she is causal and she go complain to everyone and everywhere but as a casual worker you have little rights.
So June did complain to everyone, school Inspector, the union,department of education( it was a state school) and even her local Member of parliament who told her she has had a tough deal but this is the life of a casual worker. She finally complained to the state authority that deals with safe work practices.
They were interested as the school has breached state policy on class sizes for special needs kids,teacher aides, providing a safe environment etc. they ordered the department of education to pay her worker’s compensation while they sorted it out. So now June was paid each fortnight including leave and all benefits. 52 weeks a years instead of 40.
The fallout was big after the investigation ,lots of people sacked or moved on. What this did was leave June without a boss. The safe work practice department closes the case as they believe it was now a dept of education matter to pay June out. Everyone has forgotten about June and she got lost in government paperwork. They still paid her and she kept quiet. It took ten years before they found her in an employee audit. Then they paid her out.
June was ready to retire about then so it worked out beautifully.
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The original was posted on /r/maliciouscompliance by /u/TacoSunday on 2024-06-20 07:25:26+00:00.
I have a 6 month old (2 year warranty) automatic litter box from Meowant. The rubber liner started to disintegrate. After offering that I could buy an entirely new drum, they decided they would honor the warranty if I wrote them a 5 star review on Trustpilot.
Since this is extortion, I was pretty mad about it. But then it occurred to me: I'm very petty.
So now they have a 5 star review on their Trustpilot page that's a copy and paste of them demanding a review for warranty service.
Hope my part gets here soon.
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The original was posted on /r/maliciouscompliance by /u/Dr_mombie on 2024-06-19 23:48:15+00:00.
I work at a small doctors office. 2/5 employees are out this month. I am mostly keeping the fire relegated to the dumpster in their absence.
The doc sees geriatrics and hospice patients. As such, we are regularly faxed nurse visit notes from various home healthcare services that he has to sign off on and we fax back. Sometimes this stuff can get lost in the sauce, but we generally try to stay on top of it.
One of those home health billing departments decided she wanted to harass me daily by fax and phone calls until she gets her documents. Fake nice with cheerleader level cheer, and writing all sorts of unnecessary and messy shit on the fax cover pages. We talk to her multiple times a week. She knows we are short staffed, but she really needs these docs signed STAT for billing purposes. Out of all the tertiary healthcare organizing wizards who are understanding and willing to give me grace, this billing packet simply can not wait.
I have actual patients to assist, prior authorizations to submit, phones to answer, charts to update, refills to approve, and generally higher priority stuff to do. She calls again. Fine. I drop what I'm going to organize and sort out the signature packet situation.
I got the signatures for the specific packet she wanted. I made a fresh cover page. Then I shuffled the ever living fuck out of the packet she is harassing me for. It's all for the same patient, but 3 different document sets. Everything is out of order. Some pages are upside down. I plan to keep shuffling and faxing this shit sandwich to her until my coworker comes back next week.
Becky in Billing got 2 packets today. Tomorrow she's going to get a shuffled packet with a "This page is intentionally left blank".
Feel free to add in more ideas for this packet.
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The original was posted on /r/maliciouscompliance by /u/oldButNotTooTired on 2024-06-19 20:36:41+00:00.
My coworker told me to share this here - new reddit account b/c mine is super identifiable haha
I work on an IT team for a small company, and one of the things we support are marketing campaigns for our company. So to set the cast, let's call my boss Kathy and there's Peter the sales manager. Peter has this brilliant idea of targeting a cross section of two audiences for a new marketing campaign. He pitches it in a meeting and everyone gets super excited about this. After the meeting Peter asks Kathy to set it up.
Kathy pushes back immediately saying she is confident that this new audience is not worth our time, and it is maybe 200 potential customers (out of 200K). Now Peter has a LOT of sway in the company and doesn't want to admit he made a mistake about 'his' customers and said 'well I already said we were going to do it, so just do it.'
So I put in the requirements and it is worse than Kathy thought: 47 people. Once again, this is escalated to Peter, who insists we just do it and he complains we are behind schedule on getting this done (admittedly it has been a few business days because we did not prioritize this stupid request). I pass along the new audience to our marketing folks who design a campaign, setup a couple of new pages on the website etc.
Now re: profitability: Our average transaction sales are pretty small, but a lot of repeat transactions from our customers. But just with the time I've spent on it there is no way this campaign is paying even my salary, much less everyone else who spent time on it. Kathy doesn't want me to spend another second on it, BUT ... Peter, who again, we have kept in the loop this entire time, wants to see it in our Power BI reports for the sales team and the C suite.
Normally something this small would be rolled up into an "Other" category, but hey Peter wants to see it so I make sure that it is listed. In the updated bar chart there is a line of text at the bottom, no bar associated with it because after 4 weeks:
Clicks: 2
Sales: $0
I was not at the meeting after this went live but I heard Peter went on a long spiel about the growth potential of this new campaign. Kathy and I are confident he's going to put it in his self review about how innovative he is. Assuming he still has a job.
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The original was posted on /r/maliciouscompliance by /u/Mondood on 2024-06-19 20:03:46+00:00.
Just as I was pulling into a gas station, an older car driven by an 70+ yo man was pulling out.
As I was pulling in, I noticed his rear tire was almost completely flat and stopped to roll my window down to point at his tire and warn him.
Not listening, the old man rolls up his window while telling me to F-off and gets unreasonably mad waving his hands and making faces.
The road he was driving through only connects with a long busy highway with few exits. Now, I don't wish ill will on anyone and could've made more of an effort, but I was always taught to respect my elders; F-off I will, then.
Maybe he'll realize his mistake while he's sitting on the side of the highway. Most likely not. That's life.
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The original was posted on /r/maliciouscompliance by /u/tanksandthefunkybun on 2024-06-19 02:15:02+00:00.
I’m a server and I take great pride in my ability to efficiently run my section. The key is maximizing each trip to and from the kitchen. So, rather than getting table 31 a refill, then table 32 more salt, then drop the check at 33, you check in at each table on your way to the back, grab everything in one go and head out to the dining room cutting down three trips to one. As long as the customer trusts me to do my job we’re all going to have a great experience.
That said my biggest pet peeve is when a customer asks every employee that passes their field of vision for the same thing. For example extra ranch (why is it always extra ranch). Im not talking about when you ask me for the ranch, then see me come from the back and it’s clear I’ve forgotten it. I’m talking about when you ask me for more ranch, then 3 seconds later ask the food runner who just dropped off your fries for more ranch, then the manager who topped off your water for more ranch, then as the three of us are in the back clamoring for the squeeze bottle like a bunch of religious zealots desperate to touch the hem of our ranch God’s buttermilky robe a fourth motherfucker turns up telling us that table 32 wants more ranch.
My MC in those moments is I make sure every single person that was asked drops their own ramekin of ranch off at the table. Then I come up last with the final ramekin and the biggest shit eating grin you’ve ever seen. I completely ignore the fact that most of their table is now taken over with little dishes of ranch, rearranging some if need be to make room for my final contribution. Because, hey, if you asked 4 people for ranch you must want a lot of ranch and isn’t it great that you have it now :):):) meanwhile the look of embarrassment, or shame, or even anger I get from the customer is enough to keep me from running headfirst full speed into a brick wall the next time someone yells at me because their ahi tuna poke appetizer has raw fish.
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The original was posted on /r/maliciouscompliance by /u/Lynxesandlarynxes on 2024-06-18 19:14:46+00:00.
This MC happened nearly 10 years ago.
The relevant context is that, at the time, one’s salary for this job was made up of a low basic salary but a big uplift for the “intensity” of the job you were working (in terms of working hours outside of 9am-5pm). The way that employers made sure jobs had the correct uplift was through a process known as “monitoring”. In order for monitoring to be valid, a certain proportion of the employees on that job had to complete a diary of their working hours for two weeks. Of course the diary was on an archaic electronic system, a pain to fill in, finicky, slow and generally made in a way to make it non-user friendly.
In this particular location I was working in there was one job which everyone dreaded working, because it was widely acknowledged that the workload was extremely high i.e. frequently working 2, 3 or even 4hrs of unpaid overtime every day to get the work done, and this was not adequately reflected in the overall pay.
This had been going on for the better part of a decade, and it was abundantly clear that the workload vastly outstripped the compensation. However every time anyone complained the employer would hold up their hands and say “the monitoring doesn’t reflect that” - often because the threshold proportion of employees filling out the monitoring hadn't been reached - and wash their hands of the situation. They went full “these are the rules we're just following them”. Essentially the workers on that particular job were so overworked and the monitoring process so laborious that there was never enough people filling it in to reach the threshold.
Cue MC.
My best friend and I were suffering through this job for four months, alongside three others. In fact, over the course of the year fifteen of us would work that job.
It came to the monitoring period and my best friend and I were meticulous about filling in the monitoring. We logged every single goddam second we worked overtime, not missing a day for two weeks. Not just that, however, we lit a fire under the asses of everyone else. We texted, called, cajoled, harassed or otherwise persuaded all the others on this job to fill out their monitoring accurately too. In fact we were so driven that all thirty employees filled out their monitoring correctly.
Well the monitoring period ended and lo and behold it demonstrated we were being vastly underpaid for our roles, risking big penalties for the employer. Not only that, but it turns out they had fudged the payment rates for a number of other jobs too. The employer wasn't defeated yet, as they once again pointed to the rulebook saying that any monitoring which showed a change in pay was due had to be repeated. So they set up a second fortnight of monitoring.
You can guess what happened. Instead of being defeated by another round of monitoring, the cohort suddenly had the bit between their teeth. The second fortnight of monitoring we did significantly less badgering of people because suddenly everyone was rather motivated to do it themselves.
The second round of monitoring came and went with the same results as before - significant underpayment!
The employer continued to stall but we pointed at the rule book they had so often thrown in our face. They ended up having to pay people who were doing the underpaid jobs more to make them up to the correct level of income. Furthermore, the rule book said that payments were retrospective for the whole year, so even those who had worked those jobs before the monitoring happened got back-paid.
Overall I was owed and received nearly £10,000 in back pay. I reckon the employer shelled out the better part of £250,000 in owed pay, and all because we stuck to the system like they told us to!
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The original was posted on /r/maliciouscompliance by /u/darkmoonfirelyte on 2024-06-18 16:29:02+00:00.
I've been at my new job long enough I can share this now without feeling like there'd be blowback.
I'm a web designer. Every place I've been I get put in charge of the fleet of websites whatever company or group is running, and then I go through and do my thing, making the sites are tight, efficient, and user friendly as I can. Web design is like any task: just because you can do something doesn't mean you should, and for websites that means the designer in charge has to be the arbiter of clutter. If things get to be too much on a page, or requests come in that would degrade the U.I. of the site, we had to reject them. We want sites to be fast, light, and easy to use.
Being the person in charge of the sites, I was generally the one to reject requests. "We shouldn't do this because x, y, and z reasons." I was told by my bosses that I couldn't say "no" and that I had to be customer focuses even when the requests to update the site were coming from those without technical knowledge or the desire to understand what I was saying and the reason why I wouldn't do something. This could also go over on r/BoomersBeingFools because most of the people that hated me (someone younger than them) telling them "no" were also of that generational set.
Regardless, after a number of times of them getting a "no, because," from me, them going over my head to my boss, and then my boss saying, "just do it," I had to come up with a solution. If they were going to go around my informal process based on my knowledge and experience, I would formalize it. At the organization I was working at, we had "standards", which were signed off by the higher-ups and had the word of "law" and "guidance" which did get some sign-offs but didn't go through the length formalization process. Standards you had to follow, but everyone thought guidance worked the same way. That was the loophole.
I wrote a 60 page web update guide going over everything in the process, ensuring that any question I'd be asked, anything that needed to get done, any stupid question that had come my way over the previous two years, was answered. I then got my boss to sign off on it, and then sent it around (and also posted it on the internal use portal, too). From that point forward, the guide was what we followed.
Best part, and this is the Malicious part (for those wondering), I never had to get any changes to the document approved. It was designed as a living document, and I was the sole person in charge of it.
Requestor: "Hey, I want to do this on the page..."
Me *goes and edits the Web Update Guide to specifically disallow what they were requesting* "Oh, I'm sorry, as per the Web Update Guide we can't do this..."
Worked like a charm and made my job easier from that day forward.
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The original was posted on /r/maliciouscompliance by /u/manchuck on 2024-06-18 15:07:45+00:00.
In my twenties, I spent my weekends as a soundboard operator for a local community theatre. After all the mics were set up, it was pretty simple, and I really enjoyed it. One actor made a request to be able to hear herself on stage.
Now before I continue, I need to explain how the soundboard works. Basically, there are two sets of volume controls. One is the fader (you know this as those sliders) which controls how loud that channel is going to be to the audience. Above those are a bunch of knobs which will direct the sound to other speakers. We used these to direct sound to the orchestra (so the conductor knows where we are in the show), the dressing room (so the actors know) and to some speakers pointed on stage (called monitors, which allow the actors to hear the orchestra). These fall into one of two groups: pre-fade and post-fade. Pre-fade means that the volume would stay the same level no matter what the fader was set to, and post-fade is just the opposite. We would pipe the orchestra into the pre-fade since there are not a lot of mics that can pick up ambient noise (band members talking for example). The monitors on the stage were plugged into the pre-fade channel. Once we set those levels, we never had to touch them, which made it easier to focus on what was happening on stage.
Since this actor wanted to hear herself while on stage, it meant that I had to add her to that pre-fade channel. This meant that when she got on or off stage, I not only did have to slide the fader down but also turn the knob to avoid picking up what was happening in the dressing room. This was NBD as I had time to make all the adjustments. However, she kept complaining that she couldn't hear herself. So I would make small adjustments trying to find the right balance. But each time she got off stage, she would say that it was not loud enough. One show, I had the volume up so loud, that it made her sound very muted in the house since I had to turn her down in the house, and yet she still complained it was not loud enough. It was so loud that I went backstage but didn't even make it that far (it was so loud I heard her through four rooms with cement walls.) That's when I came up with a plan.
The next day, I set the monitor level at a reasonable volume (Let us say it was 10 o'clock on the dial). She complained again that it was not loud enough. So Instead of turning her up, I turned the dial down to 8 o'clock. After she got off stage, I asked her if that was better. She didn't say it was worse, but she wanted it louder. I turned it back to 10 o'clock (the level I wanted her at). After she got off stage that time, she exclaimed that it was just perfect and to keep it there. After that, I kept it at 10 o'clock, and she never complained again.
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The original was posted on /r/maliciouscompliance by /u/Sapient_Fridge on 2024-06-18 10:40:11+00:00.
This happened almost 40 years ago, up in Scotland, UK. Now I've always lived somewhat on autopilot, thinking about things in my own little world and not paying enough attention to the circumstances around me, so this story is perhaps more dozy compliance than malicious compliance.
My friends and I were having a card night and because we didn't have gambling chips I was to go to the bank to get coins for us all to use. So, with my usual lack of planning, I end up at the bank 5 minutes before closing time on a Friday afternoon.
The bank teller is *not* pleased to see a scruffy teenage lad in ripped jeans, leather biker's jacket and denim waistcoat in her smart bank, and even less pleased when I ask for £200 of small change just before she can go home for the weekend.
Off she goes to get the coins, muttering under her breath about my request. Several minutes later she returned with about 6 bags of coins, and pushed them across the counter to me. Her body language clearly said "Here's your money, now f*ck off!" So I did. I picked up the coins and walked out.
It was only outside the bank that my dozy self realised I hadn't given her my account details yet, so I hadn't paid for the coins! I had a choice. Did I return to the bank, apologise and pay, or should I slip down a nearby alley and keep the money? To my teenage self it was a fortune and the teller clearly disliked me, so I'm ashamed to say I kept the cash!
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The original was posted on /r/maliciouscompliance by /u/Whites9811 on 2024-06-18 07:05:10+00:00.
This just happened today, so bear with my story telling as I do tend to ramble and/or mix things up.
I'm a bit of a recluse at work, doing my own thing in my own little office, just crunching numbers and generally just churning out reports. I'm also the only one in this small-ish company with any sort of professional license, so I'm the point person for any related issues.
Today, like any other day, I'm just here in my little office and working, when the VP comes in and demands changes on one of my worksheets. Cue me explaining why the changes he wanted didn't make sense, as the math wouldn't add up nor make sense if analyzed (Think 5-2=x. But he wanted x to be equal to 2). So I go on for about 15 minutes even making theoretical formulas in the extremities just to highlight my point, but no. Goblin number cruncher does what Big boss goblin wants, so I ask to be emailed the instructions so I can print it. He complies, as he knows I tend not to remember these kinds of instructions that go against my normal way of doing things, but also adds to do it retroactively as well as it being the new policy of handling it. Important to note is that my name doesn't appear in these reports, as they are the ones who sign it after reviewing it, so I wasn't worried, and also the email I requested added a nice cushion of safety.
After 30 minutes of me pumping these new and revised reports out, they finally notice that while it did affect that one particular report very positively, all others would result to the bills and revenue going down by about 80% (our billables are a % of the numbers we come up with in the reports).
So who comes into my little office and disturbs my Theoden and Pippin funko pops? Is it the Goblin Boss? Yes. Sadly, my funkos didn't stand a chance against paperwork being slammed down on them. Cue him yelling at how this is gonna screw us, what was I thinking applying the change he wanted to all reports, etc. I just pointed to the print out of his email with my mouth still slightly open, but no he still keeps on yelling. Does Gandalf come and rescue me? No. An even bigger Goblin Boss does, the president, who asks what's going on. The guy knows I'm considering leaving the company and really doesn't want to lose me, which is why I got an office, almost no supervision / micro management, and generally left alone to do my own thing on my own time (I do stuff around 3-5x faster in addition to being consulted for various queries throughout the day, but I can slack off if I don't feel like doing much)
I wish the ending was much more exciting, but no, just got a bigger office farther away from people and even less supervision for me, but no repercussions on the VP.
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The original was posted on /r/maliciouscompliance by /u/Pristine-Flight-978 on 2024-06-18 04:54:17+00:00.
I worked for a company that repaired ships and had a dock/main office facility that was located about 30 minutes drive from the main City where most staff lived. Our normal office/workshop hours were standard 7:30 to 4pm. After the ships were "fixed" at this facility they were sailed south, a further 40 minutes drive by car. When this occurred staff would clock in at 7:30 at their normal dockyard office and then pick up tools/equipment for the day and drive their own car with work gear the additional 40 minutes south. Going home was the reverse, leave southern facility at 3:20pm and arrive back at original facility at 4 pm for clock-off. Also returning company tools etc from the days work. This was an accepted practice that every one was happy with it.
New Manager comes along. Says "why are all you people clocking on/off at the main office when you should be starting and finishing at the southern facility 7:30 and 4pm respectively". So next day all staff then drive directly past the office and arrive at the southern facility for 7:30 start. They then have to get tools/equipment for the days work back at the main office. So they then grab one of the site trucks at 7:30am then drive back up to the office (40 minutes)(past where they had just come in their own car) and return (another 40 minutes) and then start work with the days equipment at 8:50am. As there are only 2 site trucks between 20 staff, some workers never get an available truck to get their gear for the day - lots of standing around waiting for equipment and tools. To make things even worse - the reverse had to happen at the end of the day. All equipment needed to be returned to our office each night - so the 1 hour 20 minute return trip also needed to occur so that we could finish at 4pm onsite - as he instructed. This meant equipment needed to start travelling by 2:40pm (to get up and back for 4pm clock-off). This was not a very productive initiative from the new boss and once he started this nonsense the malicious compliance by all staff basically saw him move/be moved on from this position within 6 months - because work completion rates dropped by over 50%. By gosh it was funny when he tried to rescind his directive. We were all having none of it, as we were never obligated to carry company owner equipment in our personal vehicles - we just did this in good faith.
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The original was posted on /r/maliciouscompliance by /u/Obernewtyn on 2024-06-18 02:57:01+00:00.
Happened at my last job, but was reminded of it this morning. TL/DR: Boss tells me to stay out of the operations of a similar service, ends up having to actually do some work.
The backstory: I worked in a middle management position that coordinated an after hours care program for adults. I had a micromanaging dinosaur for a boss, let's call her Hettie. Hettie oversaw the day operation as well, and I shared an office with the direct manager of that program. Given they operated at different times we often shared clients, but as I did my admin work during business hours I often briefly visited the clients in their day activities to ask them about their preferred activities for my program. I had no real opportunity to consult them at any other time, particularly as Hettie decreased my allotted admin time further and further. She just loved tightening the noose, and took particular delight in nobody ever being able to get comfortable in their role, firmly believing that if she kept us all on our toes she would get more work out of us. It was stressful and incredibly draining. Another strict rule of Hettie's was that despite female staff being allowed to provide personal care (showers, changing etc) to male clients, she did not allow male staff to provide intimate care to female clients. This will be important to the story (and yes, I'm fully aware this was gender discrimination and I argued the point multiple times but was overruled).
The only thing Hettie loved more than setting arbitrary rules, was catching us out 'breaking' them. It was near impossible to work the position without breaking ANY of her rules, one of which was that I was not allowed to involve myself in the day service. 'Involvement' basically constituted me being anywhere out of my office and near clients during the day. She would sneak quietly around the building, listening around corners and then leap out suddenly to catch the 'offender'. One day, one of the clients would be transitioning from the day activities straight into my program for the evening. The entire premise of the program was 'client choice' and as such I needed to know what my client would like to cook for dinner so I could purchase groceries before I clocked off. I was discussing it with the client when Hettie zoomed in around the door and asked to see me in her office. She dressed me down for 'interfering' in the other program and told me in no uncertain terms that I was to stay completely away from it and 'in my own lane', or I'd be facing disciplinary action. Fine. I knew it would come back to bite her.
Mere days later, the day program was winding up for the day, with only a few late staying clients remaining along with one male worker. One of the female clients had a need for a change of clothing. The male worker came and knocked on the door of my office to let me know the client needed changing. Cue the malicious compliance: Worker: Jane* needs a change of clothes. Me: loudly, knowing Hettie was next door in her office with the door wide open Oh, I'm sorry! I'd love to help, but unfortunately you're currently working with the day program and I've been expressly instructed I'm not allowed to interfere. Maybe Hettie can help? I'm sure she's in her office. Worker: knowing all too well the crap we put up with from Hettie, gives me a sly grin and moves on to Hettie's office to interrupt a phone call she was having because hey, the client comes first!
I dutifully stay at my desk listening to her ask the worker to seek my assistance, knowing full well that she heard every word of the previous conversation. Worker repeats my refusal to her and she goes off after much grumbling to assist the client.
Of course, Hettie ripped me a new one for 'not being a team player' later on. I simply pointed out her insistence earlier in the week that I not involve myself in any way with the other service. She scoffed and told me I was being deliberately obtuse and of course if there was a need I was duty bound to meet it. I reiterated that it was impossible for me to know which tasks would be deemed dutiful and therefore innocently followed her instructions to the letter. She had nothing to come back with on this occasion. It did, unfortunately escalate her bullying with me but it was on that trajectory regardless. I ultimately burned out a couple of years later and had to leave but that one act of malicious compliance remains a bright spot in what was otherwise almost a decade of appalling treatment.
I've been in a new role for over two years where I have incredibly supportive management and colleagues. But I still see Hettie around and every time, I flip her the bird.
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The original was posted on /r/maliciouscompliance by /u/RGLynB on 2024-06-18 01:07:25+00:00.
This isnt as good as many i've read here, but when you're pissed off, a win feels really really good.
I work in an industry I lothe, I prefer helping people one on one to improve their lives however I can but life brought me to a corporate hell hole full of negativity, an overly ambitious hipster CEO, enough money for SWAG but not enough money to hire enough people for each department so everyone suffers with stupid SWAG no one cares about. Turnover rate is WILD!
I work in an essential, often over looked section of the company. We handle massive volumes of clients who choose our company, or leave. (Vague on purpose, national company) We handle legal contracts, keeping new clients happy before we send them to their new team, and a million other tiny tasks that need to be done precisely or it'll ruin other departments and we could lose TONS of money.
Anyway, all of that to say there is not one person in this company that knows every aspect of our specific role and how to keep everything afloat. My Team Lead decided it was time to leave and pursue her dream career after nearly 6 years perfecting this role, 4 of those years were with me. Me being the anal, procedure perfecting, anxious about making any mistake type person, we were the backbone of the sector. Dream team.
So of course when she left she told all the bosses who praised the ground she walked upon that I should get the job. She knew full well I hated this place but I was waiting for something perfect to come along, but she also knew I am the only one who could hit the ground running. I didn't exactly WANT the job but we would all end up suffering and i'd end up training without the extra pay... so I reluctantly took it.
The sheer amount of stress of cross training for 2 weeks for this position while already doing my full duties (an extremely stressful job in itself) and picking up the slack for both of us while she tied up loose ends, me creating far more detailed procedures prior to her leaving, already made me so stressed out I was having chest pains, breaking down, and wanting to quit.
This being a shit company with horrible leadership, I didnt even get my contract until several weeks after I accepted the job and discussed the terms. AND they still havent backfilled my position so I am still suffering a few month after I started training. No increased payment for the training and extra work I had to endure, and chose the start date AFTER the training was done. I have been losing hair, breaking out, having nightmares, bursting into tears, had to find a therapist because I have been pushing myself to be the best I can while being set up for failure and have zero support and I CARE about a job well done but I am just.... failing no matter how many extra hours I put in on evenings and weekends. Mental health is going down the drain~
ANYWAY.
On to the actual malicious compliance.
- I started work at 7:30 am for 4 years, this helped a lot with my work-life balance because I am a single mom and I can be home a bit earlier to take care of them.
- We have the option to opt into working an extra 25 minutes each day to get a half day on every second Friday. Some people don't care about it, but I found this incredibly useful, especially for Dr appointments and to use only a half day vacation for a full day off. Strategic. This meant I worked from 7:30am to 4:25pm. (We have an hour unpaid lunch we have to take)
These 2 things were the reason I stuck around this long. These kept me sane and allowed me to be there for my kids as much as I could, and still be fully mentally there for them.
WELL I was told that if I decide to become a Team Lead I have to start at 8:30 and end at 5pm. I asked if that could be modified at all, the answer was no. Pissed. I'm thinking I am already taking on far more stress and now I have less time with my children too, AND the kids see my suffering as much as I try to hide it.
I am then told that I will no longer get every second Friday as a half day either, so no more working the extra 25 mins a day.
The reasoning was 'we need you here during normal business hours'. Fuck you, but makes sense.
For a company who needs me to keep this business going, no one was budging on this and as someone who already hates this place and feels no one gives a shit about my mental health and how I have even been injured for this company, I shut down.
So I logged into the system to book days off every second Friday, and asked my old Team Lead to accept them right before she left. She said GLADLY.
SO now I have every second Friday off, I don't work the extra 25 minutes a day, I get paid way more and I am using my new title to find a better job.
Less work for more money while I hand in resumes. I am trying to learn to be okay with failure in the mean time. Wooooosahh.
Whenever we have a meeting where the boss asks if they should be aware of any time off, I just smile and remind them that I have the usual every second friday as a half day. They just nod. :)
The end.
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The original was posted on /r/maliciouscompliance by /u/TSsilver on 2024-06-16 23:09:30+00:00.
My house has a very bad plumbing issue, really bad, to the point that the top floor's bathroom getting clogged is a regular occurrence, but today was different, on this Father's Day both bathrooms where clogged, top and bottom, and during dinner I had to go, but because of our current situation my mom offered to drive me somewhere that had a working bathroom, but my dad was insistant that he had fixed the bottom floor bathroom, (this was false and i checked before this conversation began, i was stuck in-between my mom and my dad, both trying to convince me to either toilet option with him saying over and over, just go, just go, i eventually went with my dad, sense it was indeed fathers day and he was the most persistent, I hope he's happy with himself next time he goes down there
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The original was posted on /r/maliciouscompliance by /u/plasmaflare34 on 2024-06-16 06:24:53+00:00.
I worked as a care staff for a private company of 250ish employees that deals with special needs individuals (mental disabilities and often physical ones). We have dayhab facilities, and group homes. In a prior job, I did the same for the state, but was moved to an IT role after a while until the stupid from upper management became too great (whole other story). Before any of that I was an EMT and before that I was in the Army and know how to cover my own ass. Backstory complete. My Boss sent out an email to all staff, and had an in person company meeting because I put on a form the state inspectors look at that said, "Client returned from day trip sunburned, disoriented, and dehydrated. Staff with the client reported they passed out. Apparent heat exhaustion, reported to RN and state authority for possible neglect." Apparently the RN never looked at the report before the state auditors came in a week later, although she did look at the client and agreed with me about the heat exhaustion the next day when she was back in the office from a day off. Fast forward 9 days, we have an "emergency" company meeting. Boss hands out a paper specifically telling every staff they are not to do anything outside the scope of their job description, and they are not doctors while staring at me the whole time. She calls me out specifically during the meeting by name. Alright, fine... I stop doing anything but the exact wording of my original hiring duties.
2 months pass. One day I get a call about a problem with the computers at the main office in San Antonio. (My job is over an hour away.) I had traditionally done all the IT troubleshooting, as I was one for the first hires of the company, and I had a background for it. Boss calls me on my day off and asks me to drive to the main office and fix their computer system. I said to her "I cannot do anything outside of my listed duties, per your order." Then I hang up and turn the phone off until dinner. After I turned the phone back on I get a call within 10 minutes from the company Owner. He (who had been nothing but nice to me up until now) just bluntly asks "when I felt like doing my job and getting things working, but especially payroll, don't I want to get paid tomorrow? Get your ass in gear, son." That may indeed have been the wrong way to start the conversation with someone who wasn't being paid extra for their IT problems. I referred him to the email and in-person letter Boss had put out, then I pointed out how company policy had a "No firearms" rule, but he specifically always carried a 1911 to all company meetings and events on his right hip, calling it out by model as a Kimber 4". I then politely advised him to find a way to deal with his own problems, as the computers being bricked wasn't one of mine, but paying employees such as me was one of his, per state and federal law and hung up. Turned my phone off again until I was at work 2 days later. In that time, apparently 3 staff had quit from failing to be paid, 18 more were threatening to, and the Owner had driven over to have a chat with Boss and myself. They laid out that as a senior care staff my job role had expanded over the years I was there (5 at that point) and I countered that the pay hadn't. At all, since I had been hired. My doing IT work was a charity from me, not a job requirement, and I appreciated none of the disrespect I had gotten lately from either of them. I also pointed out that I knew full well that a contract IT company would cost them at least hundreds if not thousands for a consult, and at least 200 an hour, and if I deigned to fix their problem it would take about 3 hours. Owner offered me a 50 cent raise and 3 hours overtime. I countered with a public apology in front of all staff from Boss, a 3 dollar/hr raise, and an exemption from the "no carry" firearm policy he was being hypocritical about. They said no, so I said, Ill be in the back with the clients doing my job duties, and let me know when they contacted an IT company and changed their minds. Keep in mind that ALL the computer systems were effectively bricked at this point, so the nurses cant do any charting, no one can bill time for case work, the state paperwork while largely paper can't be sent... It took them 4 days, who knows how many calls to computer specialists for quotes and another 8 quitting employees to agree to my conditions, after 4 tries to get me to let go of the concealed carry one. That was their sticking point. I don't carry a gun at work, and never have, even though in my state it's totally legal, but it bugged me the absolute hypocrisy of the owner, so I would have given up the raise before that... In the end it turns out that the Owners wife deleted something she shouldn't have had access to, and it took all of 8 minutes to restore them from backups I personally had on an old hard drive I wasn't using that the company said were an unnecessary cost.
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The original was posted on /r/maliciouscompliance by /u/MediumSavings4968 on 2024-06-15 07:48:13+00:00.
Not sure if this one counts as Malicious compliance but you guys tell me
So My dad (Born in the early 1950s) volunteered and enlisted in the marines (willingly i might add at the age of 17 near 18 ). He stayed in the marines for a "full tour" during the Vietnam war effort. but dad was disappointed to find out due to the surviving son clause he would never get to see battle. Dad worked hard as a missile tech, support and then he was reassigned to a desert base (not named). He was made part of a special operation group that tested out the latest weapon systems from the developers.
So one day the Sargent (SGT). walks in and ask for volunteers to fire a band new radar aimed gun system. (Noted here that it was Radar-aimed, but still required for someone to sit in the chair and actually fire the thing.) it was designed for Anti-Air defense but they wanted to see if it could repel ground based units, or at the least suppress them. The room got excited as everyone wanted to be part of it, but nobody wanted to sit their keister in the firing chair. The SGT Screams at everyone saying there has to somebody in here whose good at aiming a gun. Suddenly everyone started recommending my dad. voices called out :
"get bobby (name changed for privacy) over there, he's the craziest SOB whom ever shot a gun"
"yeah bobby, he'll shoot anything"
"bobbys, the best aim out of all of us"
"bobby tests stuff like this all the time"
yeah, they pawned off the duty to my dad. My dad didn't know the difference and he liked shooting anything new and classified. (now declassified and way way obsolete.) The SGT. grabs dad and "nominates " him for the job.
So they drive dad out to the test site and was given the scenario.
SGT: Your target, marines, are somewhere in the distance. he points at a dot in the distance. what we have here is a fake contingency of troops, armor and equipment. tonight in the bles-sed A.M. you men will set this gun system up as fast as possible. then you will fire the weapon, giving it all hell! is that understood?
Dad & his team: sir, yes sir!
My dad and his team do some test runs just with the setup and then gets some shut eye.
So about 2 AM, the siren goes off. Dads team, half dozed but ready and alert, race to the to the equipment. They hook it to a jeep and drive it to position. they put it in place putting the anchors down. the gun comes online. dad gets his targets on Radar. Dad lets the gun go crazy on the target
Klak Klak Klak Klak Klak Klak Klak (etc.)
the gun fires whats feels like dozens of rounds. dad checks the radar screen and looks puzzled.
The SGT asks him: WHAT IN THE HECK HAPPENDED MARINE?!
Dad: well sir Im not at all sure. I shot the heck out of the target but according to radar its still standing there, its still pinging me back.
THE SGT: DID YOU MISS? DID YOU JUST GET YOUR PLATOON WIPED OUT! DID YOU FAIL YOUR FELLOW MARINES?! DID YOU FAIL YOUR MISSION?!
THE SGT: BREAK IT ALL DOWN AND DO IT AGAIN.
My dad and his team break it all down pull the system back to the base camp.
So about 3 AM, the siren goes off. Dads team race to the to the equipment again. They hook it up, drive to the position. they anchor and dad gets his targets on Radar. Dad lets the gun go crazy again.
Klak Klak Klak Klak Klak Klak Klak (etc.)
the gun fires more rounds. dad checks the radar screen and still puzzled. the targets remain. The SGT checks his the screen over.
The SGT: YOU JUST WIPED OUT YOUR ENTIRE BATTALION BY MISSING MARINE. I TOLD YOU TO NAIL THE TARGET AND DIDNT BRING ONE DOWN!
Dad: but Sarge listen Im almost certain were hitting it. by my calculation the targets should be Swiss cheese by now. I think we should inspect the targets first before we waste more rounds
THE SGT: YOU THINK? YOU THINK MARINE? YOUR ORDERED TO SIT IN THAT CHAIR A THIRD TIME AND WELL THIS TIME WE WILL BE A PERFECT RUN AS I WILL SUPERVISE THE WHOLE SHIBANG!
4 AM hits. My dad and the team are in perfect sync. If you slowed it to the slow motion, you would see them moving in the grace of any dance troop. the gun gets setup in the fastest time on record. dad aims and fires
Klak Klak Klak Klak Klak Klak Klak (etc.)
dad, warm in the chair says "sir were hitting it but
The SGT: FIRE MARINE
Dad: but sir ...
(OK Que Malicious Compliance.)
The SGT (Interrupting): I SAID FIRE MARINE! FIRE NOW!
Klak Klak Klak Klak Klak Klak Klak (etc.)
The SGT: FIRE TILL EITHER YOU EXPEND YOUR AMMO or YOU OVERHEAT! AM I CLEAR?!
Klak Klak Klak Klak Klak Klak Klak (etc.)
Dad's team reloads the weapon system as the ammo runs low again and again until the ammo is out. Id say it was a minute from overheating, at least by dads word.
Dad checks the radar. the target remained. The Sargent throws his hat and binoculars on the ground. (Don't know why he had them, it was night and the target even with the binoculars couldn't be seen. )
at 5 am and first dawn they drive toward the targets. the targets grow in size.
The targets ended up being : 2 Sherman tanks, two half tracks and a bunch of scarecrow dummies. (all originally headed for the scrap heap). with a brick wall that had been half hastily set up behind it.
everyone was surprised to find dads gun had turned them all into Swiss cheese. they were able to shine lights thru huge holes in the armor plating, the dummies were missing whole sections of their chests heads and other even knocked off their posts. The half tracks were all but nothing, and the back wall had huge divots. obviously the bullets had gone clean through the armor and hit the back wall.
Dad (murmurs smug) : think it worked Sarge. Think I hit it.
The sarge threw his hat to the ground and did a little rage dance upon it. (yeah this is about as close you are gonna get to fallout )
Another "detail" went out later that day to not only clean up the mess but they started running metal detectors over the sand around and behind the targets. the system had accurately hit its targets without bullet spray around the area. The metal detector team found bullets that had gone thru the wall. the weapon array went on to be scrapped before mass production. dad never got those details (Who knows budget, efficiency, Feasibility, who really knows, ). The gun's control and aim system would end up being used in a variety of systems later on until that became obsolete.
That Sargent gave dad every fire control job and testing system after that until he was discharged.
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The original was posted on /r/maliciouscompliance by /u/Remarkable_Table_279 on 2024-06-15 03:01:53+00:00.
My sister told me this story about my niece's MC.
First, My sister "Jasmine" is a great mom to "Rapunzel" (niece's fav movie) ... even when niece was small she'd clearly tell her expected behavior for situations & clear communication. Rapunzel has always been very intelligent.
One of the expected behaviors is that if you bring something to the car you're expected to remove it. one day when Rapunzel was about 3/4 they were going somewhere.
Rapunzel: "Mommy can you please carry my doll for me?" "Sure honey"
They go wherever they're going...get home and Jasmine says "you forgot your doll"
"But mommy, you bought it to the car...I didn't"
Jasmine said..."that was the last time I fell for that...and yes I did bring it inside because she was right...I did bring it to the car and that's the rule."
ETA; rapunzel is an adult now. She's a dancer...not a lawyer :)
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The original was posted on /r/maliciouscompliance by /u/boyinblack13x on 2024-06-15 00:57:20+00:00.
So, years ago I worked at a 711. This happened during graveyard shift. On graveyard shift there's only one cashier on till And in my province, pre-paying for fuel was about 3-4 years was required by law, but a lot of older people Refused to prepay for their gas and would demand that they can just leave their card behind. Well, that's a no go. Considering the pumps were programmed that the pumps won't turn on until there's a payment or pre-auth. I can't simply "turn on the pump". Anyways, at around 4am, it was the stores morning rush and I had thos Karen come up with her drinks and food and wanted me to turn on the pump and wait until her husband was done pumping. I explained how pre-auth works for fuel but she was not having none of it. I'm starting to get a line up of people getting their coffee and food and etc. I explain again I can't simply turn on the pump and pre-authorization is super easy. She doubled down and said she's going to stand here until I turn on the pump so they can gas up and leave. At this time I'm getting annoyed and said, loudly "So, you're not going to prepay for gas and will hold upy line up?" She smugly said yes. So I grab her already scanned items that I bagged up and put away from her reach and stepped to the other till and stared serving the customer behind her and moving the line up to the other till. She was pissed off lol. And after serving 3 or 4 other customers on the next till she finally gave in and prepaid.