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The original was posted on /r/maliciouscompliance by /u/iwantshortnick on 2025-11-05 22:13:24+00:00.
My first post here, not sure if it better fits here or at r/pettyrevenge but anyways.
Some years ago I worked at bank office (not in the US). I was mediocre at sales, but good at service and processes, conditions, pricings etc, so I was put at administrator position (not a manager one). My job was to meet incoming clients and help them to solve their problem by helping them with the ATM or mobile app, or by navigating them to the right specialist via electronic queue, etc.
So there was this woman, let's call her CUSTOMER, she came to the office and asked for money withdrawal. I recommended her to use ATM and she told me she already used it, but can withdraw more due to daily limit.
I asked how much she want to withdraw (it was 600 000 of our local currency) and replied that due to bank policy to withdraw that amount of money via cashier she need to order it in 5 days (for safety reasons) and only amount we can give her today is 150 000 without fee and 300 000 more with 2,5% fee, but she can use ATM tomorrow and withdraw all needed amount with no fees, because daily limit will refresh.
She wasn't happy, and I can understand this, but then she started being rude and unreasonable.
CUSTOMER: I need to talk with more experienced employee, what do you mean I can't withdraw my money, it's a bank.
Me: they will tell you the same, it's a bank policy, fastest and cheapest way for you to withdraw needed amount is to use ATM next day, technically after midnight, if it's somehow urgent.
CUSTOMER: No. I don't want to talk with you, you are some newbie, just give me queue number and I'll talk with proper bank worker.
Now worth noting that I was most experienced employee in the office in terms of operational work, including manager, so I giggled inside, but that was her clear will, so I gave her number and moved on.
Twenty minutes later (yeah, it was busy evening) her number was called to desk and she started asking same questions from a new girl (worked around 1 month at this point). Let's name this girl Eve. She wasn't familiar enough with everything, so she started casual identification procedure, by checking client ID in the UV, searching for client profile in database, sending her SMS-code to approve entering profile etc, so around 5 minutes more were gone.
Then Eve asked what operation lady want to do and lady repeated her question. Eve tried to start withdrawal and noticed she can't make more than 450 000 and there is fee. And what do you think? She called me to help. I walked around the desk and asked Eve what happened.
Eve: Look, CUSTOMER want to withdraw 600 000 and I can't type more than 450 000 and there is fee.
Me: I'm sorry, I can't help here, client insisted to have more experienced employee to answer his questions. And left back to my work place.
After that there was some banter between CUSTOMER and poor Eve, trying to explain same stuff while I typed everything to her in work chat. Then she gave up and offered CUSTOMER to talk with manager, if she's unhappy. She waited 20 more minutes for manager and heard same info I told her 50 minutes ago and Eve repeated 20 minutes ago: today she can have 150k for free and 300k more with fees, after midnight she can have 600k with no fees via ATM, and in case of big withdrawals in future she need to order cash in advance.
CUSTOMER left furiously not looking at me.
TLDR: bank customer wasn't happy with my consultation, telling me I'm nobody, and then lost 50 minutes to hear the same answer twice