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The original was posted on /r/maliciouscompliance by /u/al1cewillson on 2025-07-09 22:16:19+00:00.
I (18F) worked at a call center for about 3 months, mostly helping people reset passwords and answer basic questions.
During training, the told us to “sound natural and conversational.“ Cool. I did that and got great feedback from callers.
Then we got a new supervisor who flipped if we didn’t read the script exactly as written. She said, “If you deviate even slightly, you’ll be written up.”
Okay.
Next call, a guy says, “Hey, my account’s locked, can you help me real quick?”
I respond (robot mode):
“Hello, thank you for calling. My name is [NAME], and I hope you’re having a wonderful day. How may I assist you with you technical concern today?”
He paused and said, “…Are you serious?”
I kept going exactly word for word. Even even the weird fake empathy lines like,
“I completely understand how frustrating this unique situation must feel.”
Mid call, my supervisor walked by, and actually stopped to listen. She tilted her head, looked confused, and asked after the call,
“Why were you talking like that?”
I just said,
“You told me to stick to the script.”
She didn’t have a comeback.
And funnily enough, the next day, she told our team:
“Okay, just make sure you cover the key points. You can be natural again.”