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Edit: to add, the jar was properly sealed when I opened it.
With that untouched surface, you might be able to get a replacement if you still have the receipt. Depends on the store and if you're polite about it. (You could probably do it by being rude, but I'd hate you.)
You could probably get a replacement even if the jar is completely empty. I used to work customer service in a grocery store. One time a guy returned an empty wine bottle. I gave him a full refund. Why? Because the company steals from their employees every single day. I'm just evening the playing field a bit. Just don't be an asshole, and you'll probably get what you want.
Yup yup yup. Former service employee. You yell in my face and complain to my boss, I'll give you the bare minimum of what you'll consider as "what you want" for you to shut the hell up. Come up and level with me, treat me like a person that you are asking for help, I'm gonna do literally everything I can to get you what you're asking for and more.
Hmm, i dunno, when people start yelling at me suddenly everything techy stops functioning oddly. Its not my fault the conputer mysteriously rebooted. I also cant be blamed that the wifi is down, so we only accept cash. But also I cant accept $100 bills. Also in order to accept any denomination above a 5 i have to use a counterfeit pen. Oh no! Our pen is gone, oof. Oh dang, you dont have 75$ in ones? Thats a real shame, mate. Also due to an issue with our security system were closing early today, in about 30 seconds.
Someone called in to corporate to falsely complain about me, so the next time they came in i told them they were banned. They complained to corporate about that too, so when corporate came to check on us. They proceeded to offer us a free rug cleaning service, but other than that had nothing to say. Im not sure if its just my current job or what, but I have a startling amount of power to completely shut down peoples ability to utilize my store. So be nice to workers, you never know how difficult they can make things for you. Also yknow just dont be a dick
I went to Tesco (a large (perhaps too large ((brackets)) grocery retailer in the UK) a while back with some raspberries that hadn't even lasted until I got home before going mouldy.
Literally, all I wanted to do was show the customer service desk lass the issue, show them my receipt, get a replacement, and fuck off to make the interaction as easy as possible for them.
An honest appraisal of what the problem was; some witty banter; and a general understanding of the "don't be a dickhead" principle to frontline staff meant that she kept hold of me for ten minutes, noted down details and times and whatnot, and it ended up with a £10 apology gift card in the post - which in turn purchased a rather nice bottle of wine.
Where I'm going with this: I cannot fathom how people cannot be polite about issues like this. I've never understood how being a wanker to someone whose job it is to sort issues out somehow nets you a better end result. Perhaps the best advice I'm going to give my kids is to spend six months or a year of their teenage starts to their careers in an inbound call centre in a field they're interested in - yes the job can grind you down and yes the pay sucks, but the basic life skills and soft people skills it teaches you is fucking invaluable.
tl;dr: solid advice, ask nicely, don't be a twat, and you'll probably end up with a net result better than you started.
“Ask nicely and don’t be a twat” sounds like an awesome t-shirt.
I’ve never understood how being a wanker to someone whose job it is to sort issues out somehow nets you a better end result.
I saw a guy yell at an airport employee who kept telling him that she couldn't legally let him on the plane because the cabin door was already shut. He kept at it until a supervisor showed up, contacted the pilot, and let him in. I get where the guy was coming from (because he loudly proclaimed that he was missing a connecting flight through no fault of his own) but it was still weird to see him get something by being angry which he probably couldn't have gotten by being nice.
Just adding that I'm a current large supermarket employee, and customers who treat us like human beings are so incredibly rare that, when I come across one, I will go up against the gods themselves to get you what you want.
You'll probably get a lot more by contacting the manufacturer. It's not uncommon for them to give a bunch of free stuff.
Plus, it alerts them to a potential production/QA issue so they can address it.
Sent them an email.
moldly infuriating
Call the manufacturer -- if it's commercially produced, there's usually a number on the jar somewhere. I've done that when I bought cereal that had a badly sealed bag inside and got sent coupons worth more than the cost of the item for taking the trouble to report it.
Normally I wouldn't bother on something that is pretty cheap, but if one failed to seal, they really need to sample the batch and see if a recall is necessary. Botulism is no joke.
It was properly sealed, the little button was down, and it made a pop sound when I opened it.
That almost seems worse because it implies the contamination happened in the canning facility and not as the result of improper shipping/handling. I hope you report it to the manufacturer.
I plan to.
I was told by a food research lab you could scoop off the top layer (oxygenated) and consume the rest of jams and sauces.
I'm not sure I believe them. They were growing large quantities of insects in a smelly, dank room for protein.
This is true, but I wouldn't do it when the jam is very liquid. And if your jam starts to mold fast, it means it doesn't contain extra chemicals to keep it good as well as much less sugar. So it's better if it molds faster. Just keep it in the fridge and eat it fast. Many store bought factory jams can stay good for over a year after being opened. Imagine what it takes to keep it from molding.
No chemicals are necessary, home made jam can last for ages too. More sugar is better, for the jam, as a preservative. Not for oneself but like just eat less jam
So you're saying you like jam without any chemicals?
Is your favourite flavour vacuum, neutron star, or black hole?
Solar wind is a decent flavour, though much better if it's ions sourced from 1000km below the sun's surface. They say they are the same ions as just one km below the surface, but I can tell the difference between 1km and 1kkm (or 1Mm if you will) jam as soon as those ions start striping the electrons from my tongue (at which point I spit it out because it has become chemicals).
I've done this with jam without issues for may years, my parents taught me. It's fine.
I got one of those once, I contacted the grocery and manufacturer with the receipt. Grocery store promptly replaced it, while the manufacturer sent me a box full of random goodies and an apology letter
My grandfather complained to a company about broken pretzels in his pretzel bag and they sent him a case of pretzels and not one was broken.
Some stores will even double your money back.
I bought chicken salad, ate some, and realized that there was no chicken in it and returned it.
"Your chicken salad is just 'salad'."
They apologized and refunded it.
My partner got a chicken salad from a local co-op we love, but into a chicken piece, and it was pink and shiny on the inside. They brought it back and showed a clerk who was MORTIFIED. My partner wasn’t mad or anything, just a little worried about getting sick (which didn’t happen, thankfully!) and the co-op immediately took all of their chicken salad packs and threw them away. We didn’t even ask for a refund but we got a refund anyway.
Sounds like they know how to keep customers. Seeing that would make me trust them a lot more
That's what you get with berries concentrate (a supply-chain thing) and sugar.
But not so with self-made jam. Mold hates acidic environments. The jam rather dries out than getting moldy.
Not true. My mom's jams get moldy all the time. Maybe not all jams are acidic enough.
My moms jams do get moldy though.
What jam is it? My mom is a farmer and makes all kinds of jam, never saw mold there the last 30 years.
All sorts really. She's a farmer also. She gives me a lot and I tend to forget them in the fridge. I can tell you plum jam has mold.
She adds little sugar, maybe that's a reason.
The lice hate the powdered sugar.
Yesterday's jam!
Unless it's really old, just return it.
I just got it yesterday, so I'll try.
If unopened before this is a sterilisation issue. If opened before, it may be because of dew water from chilling
any sign that was opened before?
well there’s the mold