Asklemmy

They probably use a third party company to mail statements and such. I wouldn’t be surprised if they have already tried to contact the account owner but are unable to. They still need an address on file for account verification so they can’t exactly remove your address without an updated address from the customer. I don’t know why they asked you though. You wouldn’t have permission to update information on someone else’s account.

Can you name the sloppy bank? Might help some of us out if we are keeping money there.

I don't know where you reside, but can't you write on the back of the envelope containing the letter with "return to sender"? In my country, this is what we do to notify the sender that the addressee no longer lives in the premise.

I recently had to get a new card cancelled and reissued because it was sent to an old address. I definitely updated my address with that bank, but it didn't stick.

I've updated my address with other companies and later found that different parts of their system kept different addresses.

Not too long ago I even worked on the address changing section of a finance company's website. That project was a nightmare, and I learned a lot about why address changes are much harder to implement than you would think.

I really wanted to spend more time ironing out edge cases on that one, but I was under a lot of pressure to get it delivered because some genius had already committed to removing the forms we already used for this.

So basically it's possible this person did change their address, at least for some things with that bank, and fixing it might not be something they can do without just the right specific instruction. As long as the bank can demonstrate a good faith attempt to do it right, they are legally covered. Sometimes it's cheaper to compensate for very rare customer losses that result in edge case fuckups, than to pay developers what it would take to fix it properly.

Write, "Return to sender, no longer at this address." On the envelope throw it back in the mail. You've done your due diligence.

Write "return to sender, wrong address" on the envelopes and drop them back in the mail.

Not sure if all banks work that way, but I do have a way for you to solve the problem with anybody who is doing that.

In the United States, you can go down to the local post office and fill out a small form. That form lists exactly who lives there. The Post Office puts that form into an optical reader software and all mail that goes through the distribution plant gets read by an optical reader.

So for example let’s say that you lived at

872 3rd St. S.

And I tried to mail a letter to

John Stevens

872 3rd St. S.

If you don’t have John Stevens wrote on that form that you gave to the post office, the optical reader will immediately reject that letter and send it to whoever sent it. You will never see any mail other than what is addressed to you.

Make sure that everybody who lives at that address is wrote on that form. I would also write down anybody who realistically might be getting mail there. So for example, let’s say your mom intends to have a letter sent to your house for her even though she doesn’t live with you you’d wanna make sure her name is on that form.

Now the bank tries to send stuff out for this other person and the bank gets it right back.

You should definitely switch to a credit union regardless. There are no downsides.

But fault for this kind of issue is shared between the previous resident and the bank. When someone moves, it’s their responsibility to change their address in all the various systems in which they exist and set up mail forwarding, which lasts for a year by default, and is free.

It is your responsibility to forward any misdirected mail you receive. The alternative is throwing it out, which is illegal. Just put a sticky note on the envelope that says something like “wrong address, return to sender” and drop it in any outgoing mailbox.

This is a pretty standard issue though. I lived at my previous apartment for more than 7 years, and I was still getting mail from the previous tenant when I moved out. People are so lazy.

Thats some bs. they should stop sending the statements to the address and flag it and you should not have had to asked for the flag. heck it should have been flagged just because a stranger called to talk about the account.