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Do all banks just work this way? (lemm.ee)

submitted 1 day ago by muusemuuse@lemm.ee to c/asklemmy@lemmy.ml

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I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It's been about a year and they are still sending me bank mail for a person I've never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems.....wrong. I'm alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I'm honestly considering switching to a credit union over this.

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[–] TORFdot0@lemmy.world 3 points 15 hours ago

They probably use a third party company to mail statements and such. I wouldn’t be surprised if they have already tried to contact the account owner but are unable to. They still need an address on file for account verification so they can’t exactly remove your address without an updated address from the customer. I don’t know why they asked you though. You wouldn’t have permission to update information on someone else’s account.