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Do all banks just work this way? (lemm.ee)

submitted 1 day ago by muusemuuse@lemm.ee to c/asklemmy@lemmy.ml

59 comments fedilink hide all child comments

I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It's been about a year and they are still sending me bank mail for a person I've never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems.....wrong. I'm alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I'm honestly considering switching to a credit union over this.

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[–] Bongles@lemm.ee 6 points 1 day ago (1 children)

I know a guy who just throws it out.

[–] undefined@lemmy.hogru.ch 2 points 1 day ago (1 children)

Not going to say I haven’t done that but I’d rather stop receiving it at all.

[–] baronvonj@lemmy.world 4 points 1 day ago (1 children)

Yeah after that long it's just going in the recycling. Another thing you can do is notify the post office or carrier to deliver your mail by name only. This won't stop mail addressed to "current resident," but it should stop the stuff you're talking about.

[–] undefined@lemmy.hogru.ch 2 points 22 hours ago

Yeah. I go to the post office semi-regularly and I see people complain about this problem; the employees just roll their eyes and say to mark the mail.