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Do all banks just work this way? (lemm.ee)

submitted 1 day ago by muusemuuse@lemm.ee to c/asklemmy@lemmy.ml

59 comments fedilink hide all child comments

I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It's been about a year and they are still sending me bank mail for a person I've never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems.....wrong. I'm alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I'm honestly considering switching to a credit union over this.

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[–] HubertManne@piefed.social 7 points 1 day ago (1 children)

Thats some bs. they should stop sending the statements to the address and flag it and you should not have had to asked for the flag. heck it should have been flagged just because a stranger called to talk about the account.

[–] muusemuuse@lemm.ee 2 points 20 hours ago* (last edited 18 hours ago) (1 children)

Exactly! I think I’m going to leave. Except my credit union had a security issue too. I remember talking to them about moving the pay date for my car loan to match the pay date at my new job a while back. On the managers computer screen they had their software running full screen. From where I sat, I could clearly read full uncensored passwords for accounts. Each account he flipped through just showed the password in the upper right of the screen.

[–] HubertManne@piefed.social 2 points 19 hours ago (1 children)

wtf! As a sys admin I would get upset at people trying to be helpful by telling me their password and its not something you can see on a system usually. I mean you can't call up your own password just reset it. Granted devices you can and keys and such but users and accounts should never be visible except when maybe typing it in a blank box.

[–] muusemuuse@lemm.ee 2 points 18 hours ago

Exactly. It was just plainly visible in a clearly marked password field.