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Do all banks just work this way? (lemm.ee)

submitted 1 day ago by muusemuuse@lemm.ee to c/asklemmy@lemmy.ml

59 comments fedilink hide all child comments

I have been getting mail from my back for someone I assume used to live at my place since I moved in. I kept ignoring it, thinking she would change her address eventually. It's been about a year and they are still sending me bank mail for a person I've never met.

This seems like a serious security issue so I called the bank and alerted them to the problem. I was told I would have to find her and get her new address for them so they could change it. This seems.....wrong. I'm alerting you to a security issue with one of your accounts and you need ME to fix it? The agent on the phone said there was nothing they could do without a new address.

I pressed harder and asked them to flag that account so she would have a warning she needs to talk to a banker next time she tries to use her account. Eventually he relented and put a flag on her account.

This seems really sloppy. Do banks just, not care about the mail they send out going to the right place? I'm honestly considering switching to a credit union over this.

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[–] undefined@lemmy.hogru.ch 24 points 1 day ago (3 children)

I’ve been doing this for 4+ years for the same person and bank. I even showed up in person to the local branch and spoke to a manager. I’m having the same problem as OP; it never ends.

What’s more: no one (landlord, neighbors) knows who this person is. They’ve even got a business registered at my apartment.

[–] pinball_wizard@lemmy.zip 4 points 9 hours ago

They’ve even got a business registered at my apartment.

I would add "Attention: Fraud Department" to the writing on the envelope, in this case. It feels like someone may be running some kind of scam, and that might get the letter into the hands of someone who can do something about it.

[–] teawrecks@sopuli.xyz 3 points 13 hours ago

Have you you tried stealing the person's identity? Seems like that's what the bank is asking for.

[–] darvit@lemmy.darvit.nl 6 points 19 hours ago

Have you tried contacting the agency that deals with business registrations? Maybe they can flag the business for using a fake address.