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It's highly depends on a situation. But generally speaking it does work in a lot of situations.
You want work? Clean up, print a dozen resumes - apply online (if they have a website), then go and show up in the physical location. You will be noticed waaay more than a silent application.
You want to solve a service issue: even with big probiders atnt, T-Mobile there is a chance that a corporate store manager can do something.
Sometimes even between offices it can help if you show up in addition to the regular channels.
Being proactive, clean and respectful can take you long way.
Fundamentally, it's hard to overstate how much assertiveness skills can help you meet your needs. Just because it doesn't always work doesn't mean it never works. (When I say assertiveness, I mean confidently and respectfully seeking what you want)
The respect is the key word. Nowadays most people don't give a shit. So when you do, you stand out. And if you treat someone with courtesy they will be much more favorably towards you.
I'll agree that there are instances where it works, but the tricky part is knowing who those were. I love your second example because I worked at one of those stores and the manager could definitely get things done if you were polite and got the employees to advocate for you.
But, we wouldn't be much use in the first example because all applications were online, and the GM didn't interview anyone until HR told them to.
They have since closed that store, so there are only authorized agents in my town, and there's not a damn thing they can do for your billing issues.
I believe that asking respectfully won't hurt. And if you are lucky you can get ahead of people who do not show up.
With fake job posts and AI resumé scanning, showing up can't hurt.
Obviously not every job is open to people who show up, but if you just want any job - any small (mon and pop) store will be impressed.
Honestly I saw some job applications that peope would not believe....
I meant in addition to online applications.
That's also true :)
Sometimes for example hotels even if they are big chains, prefer to see a face.