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SoftBank’s ‘emotion canceling’ AI tones down customers’ anger (interestingengineering.com)

submitted 4 months ago by Espiritdescali to c/futurology

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[–] frauddogg@lemmygrad.ml 1 points 4 months ago

“We are working on the development of a solution that can convert the customer’s voice into a calm conversational tone and deliver it to our workers using AI-enabled emotion recognition and voice processing technology,” SoftBank said in a press release.

Okay so this is still just some techbro pipe dream that'll likely never be delivered on; got it.

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