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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)

submitted 7 months ago by Espiritdescali to c/futurology

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[–] FigMcLargeHuge@sh.itjust.works 6 points 7 months ago

Isn't there already a case where a llm assistant quoted a wrong price and the person sued when the company tried to go back on the offer. Maybe it was an airline, I can't quite remember, but it stood up in court and the company had to honor it as far as I remember.

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