Understandably, we often focus on the downsides of self-driving vehicles - the loss of human driving jobs. However, that stops us from thinking about their ultimate promise. When the tech is mature and commoditized, mini-shuttles like this will be ultra-cheap to run.
They'll also have a vast market of potential users. Furthermore, the Level 4 self-driving tech they need is already here. I suspect the future will have 10 to 100 times more public transit routes; many operated by small self-driving shuttles like this.
Customer relationship management software puts its details into structured fields, like many other types of software, a database of sorts. This user is saying that extra step is no longer needed. The AI is capable of extracting, summarizing, and structuring the data from emails, Slack, etc - thus no more need for the software anymore.