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I would argue that most people, who do not have any experience with the medical field, do not know what it is or what is it for.
As a kid we were told to never use them, as an adult we were told to never use them. I understand what an AED is and how to use one but only because my current job trained me...I'm sure plenty of people don't even know that they're totally automatic.
I was an EMT years ago and my first instinct would still be to tell someone to call 911 and start CPR. Not to tell someone to find an AED
Who on earth told you never to use them? They only work if appropriate, and will call out instructions to you if not appropriate.
This is interesting, because when I was in high school, in the early 2010s, we were told in our health class how to use them, particularly the important bit that they're completely safe, they have vocal instructions telling you exactly what to do, and that they won't do anything if they don't detect a need, so you won't ever unintentionally harm someone.
I can't say I remember CPR training particularly well, but I do remember that AEDs are easy to use and absolutely the correct call if you need to help someone and they don't have a pulse.