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Latent Expertise: Everyone is in R&D - Ideas come from the edges, not the center
(www.oneusefulthing.org)
OP makes an interesting point here, that though current AI is geared to making things more efficient, it's not necessarily as good at making them better. I agree with the general insight. Though I find his worldview a bit limited, why is it only interesting to talk about this in terms of what businesses do?