this post was submitted on 15 Oct 2025
211 points (100.0% liked)
Chapotraphouse
14132 readers
847 users here now
Banned? DM Wmill to appeal.
No anti-nautilism posts. See: Eco-fascism Primer
Slop posts go in c/slop. Don't post low-hanging fruit here.
founded 4 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I can’t help but think, to what extent is work done to essentially tell people “no” when they try to access a good or service?
Beyond this, there’s an actual customer service term called ‘sludge’ which is all about trying to frustrate the customer into not bothering with their request. Whether it be hiding behind layers of automated bots or by explicitly telling customer service providers to just act stupid.
Any type of DRM does this. Copyright, subscription services, approval processes, etc. all exist to slow the rate you can just do things. I wonder when the last time the TSA did something effectual (instead of panopticon related) was.
Imagine how much more money would go to doctors without having to pay people entire decent salaries just to deny people coverage