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I also won't be going back to BK, but for a different reason. I last went there around 2015, and waited for 25 minutes for them to make me a whopper. The three previous visits to different locations all had me waiting more than 15 minutes for my order. Having worked at BK before, I know that it doesn't take 25 minutes if you had put the frozen patty on the broiler 5 minutes after I had ordered it. I could have gone into the building, placed the order, made the order myself, and still have it be under 20, being unfamiliar with the building I was walking into.
It's a terribly sad thing, as I actually prefer them to McD.
I won't go back to BK, because BK has gotten brain damage and thinks its fine dinning and that its okay to charge ridiculous sums of money for shitty burgers.
Shitty burgers that I was okay eating when they were 2 bucks, but I aint paying no 7+ dollars for that bullshit. Nah. Fuck you. Pull your heads out of your asses.
Also, in my experience, the ice cream/shake machines are never actually broken.. They're just a PITA to clean so no one wants to run them and have to clean them after shift.