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I hate it too but they don't because everyone claims they know what they're doing and they've already tried all that stuff.
99% of the time it turns out they haven't and that was the problem.
I don't often need support, but when i do, i try to make it clear that i kinda know the deal and i tried everything in my power to make it work for days, and calling in support isn't my first instinct. But i completely understand why they treat you like a dummy.