this post was submitted on 19 Oct 2024
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Futurology
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Personal opinion based on experience follows.
Ok, so what AI did was offer a 3rd party perspective that was not seen as biased by the participants and made sure to include everyone. The AI served as a competent facilitator to the process.
This can be done by human facilitators, although there is often and assumption that a human will have bias when someone's important detail isn't included while a non-human doing the same task would be assumed to he neutral.
So in short, the AI did something that a human can do, but by having AI complete the steps it reduced the audiences perception of the process and that impacted the oucome. The main outcome is that AI is a benefit in this context, not because of how it summarized, but because it did the summarizing.
I normally criticize AI for being jammed into places it doesn't belong, especially without any review of its output, but this is a great use of AI. It does the complex stuff and gets reviewed, and the perception of neutrality is a benefit to the process.
The other benefit here is scale. Skilled human facilitators and their time are in short supply. AI deployment can be orders of magnitude greater.