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Doesn't matter to the end user whose fault it is. The spirit of this discussion is what was done to make your life harder. If you want to, go ahead and read it as "IT workers, what stupid things were you mandated to do that made your workers jobs harder?" The end user doesn't know why a thing happens, just that IT did it. They'll complain to IT and if it's not their fault, it's their responsibility to push back on whoever is calling these shots. The idiot in charge won't know any better unless he's called out on his bullshit.
I understand, I often have to explain to large groups of people why we make the choices we make as a security team and it's not always a very popular thing I make a lot of people upset because security and convenience don't really work well together.