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ServiceNow. I can't wait to say fuck that SaaS
I'm using servicenow. First time and it's pretty bad. But I hear that it is actually worse than normal because they customized the hell out of it trying to make it match the previous solution.
You work where I work?! Lol
I grumbled about ServiceNow for years, and then my company switched to Cherwell.
Now I’d switch back to ServiceNow in a heartbeat.
That thing has its quirks and annoyances, but there's definitely worse systems out there...
Agreed.
I have sorta Stockholm syndrome with it now. I’m locked in so may as well enjoy it.
Man, I'm over here crying for servicenow back. We switched to Salesforce a few years back, and it's true, the grass does always LOOK greener.
So say we all!
Servicenow isn't great, but I'll just say it is a lot better than some of the other ones here (especially jira)
I'm a ServiceNow Technical consultant, the alternatives are all worse. Sorry if you got stuck with some shitty implementation. I'm working somewhere right now where the customer is migrating from ServiceNow to... ServiceNow. They're dumping their old massively butchered implementation to an "out of the box" one. It's so bad that I have no idea how to use their old system and I've been doing this for 10+ years