For me it suffered from "show, don't tell" problems. There are numerous weeks long skips between scenes and you're just supposed to understand that Joel and Ellie became close during that time. But as a player, you're basically being asked to babysit someone you've known for 10 minutes. It was basically one long escort mission and the "OMG SO AMAZING SCENE" is.... giraffes walking by. Like really? That's what it takes to wow people? Some giraffes walking outside the building????
The world was a generic apocalypse setting, the "story" can be described in a few bullet points, and the big "emotional gut punch" at the end is so cliche.
I'll die on the hill that it didn't do a single groundbreaking thing. Nothing about the game wasn't already done before and better. It's the equivalent of a summer blockbuster movie: a fun mindless take on an idea but otherwise generic.
Most things have it and what doesn't, OpenSubltitles, an open source subtitle resource, does. It's just linked right into my Jellyfin. I haven't had to manually find subtitles in years.....