Unironically works. They start typing the email and rubber-ducky themselves half of the times.
MrSmith
joined 3 days ago
Seems like a management issue.
I begin every business-related phonecall with "I'll want this in writing", and end it with "please send me an email with a summary of what we've talked about".
Guess what, the amount of phonecalls and complaints has halved, because I have proof in writing.
I've worked as phone support for a year and I hate phonecalls even more.
I'd rather send an email with detailed steps and let people follow the instructions at their own pace. If they fail - remote.
Phonecalls are a weste of everyone's time.
Looks like someone laid a turd in an ashtray.
Botlicker