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The original was posted on /r/maliciouscompliance by /u/Wall-Florist on 2025-11-09 14:03:24+00:00.
I own a teeny-weeny business and I recently switched to a new POS, and to be completely honest- it’s a piece of crap. I should have looked up reviews on Reddit, because website reviews are all positive, but apparently we hate it here. Transactions take about 15-20 seconds longer with all the extra buttons staff have to press, settings that aren’t changeable, and a website that likes to crash when I’m making inputs (AFTER I make the inputs, requiring me to start over multiple times). I also experienced a discrepancy in online ordering and lost hundreds of dollars in a day- I kind of need that as it’s raise season for my lovely team.
I called the owner and demanded he get to me ASAP, which he did. But he couldn’t fix the problem. Two hours into our “meeting” he brings me a new printer and tells me mine is broken- it isn’t. I call BS.
I then had a eureka moment and was able to fix the problem myself while he’s on the phone with tech support for 40 minutes- but it was a fix that the system didn’t take into account. I found a workaround. I taught him, he was thankful, and joked that I should be working for him (not him working for me? Funny).
So I asked to get out of my contract- this is underperforming and they already negated 10% of the savings I expected in the swap. I also mentioned I lost confidence in his leadership since I had to educate him on his own product. He still said no. I asked him why I am having these issues, and he says it’s because no other business owners in the area care this much- they have less optimized menus. Again, BS.
So, tomorrow I’m throwing the equipment in a closet. I pay a $70 rental fee, and they gave me approx 11k in (useless) products. They primarily depend on processing fees, so now you get none. Enjoy my $1680 in rental fees over two years while your spankin’ new tech bro equipment depreciates and rots in my office until it’s obsolete ✌️
I’m not the one.