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The original was posted on /r/maliciouscompliance by /u/gobuddy99 on 2025-07-23 14:14:16+00:00.
This is about malicious compliance by our 3rd party IT support. For years their 24 hour response meant that problems would get a technical response within a working day or they would be in breach. After some cost cutting by them they reviewed the contract and reinterpreted the 24 hours to mean 24 working hours which is the same as 3 working days. So a problem reported Friday lunchtime would have to be looked at by Wednesday lunchtime the following week.
They were still compliant with the letter of contract but definitely not the spirit. They saved money in the short term, lost the contract in the long term. Our contracts team made sure that the working days / 24 hours ambiguity never appeared again.