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The original was posted on /r/maliciouscompliance by /u/VAvegan on 2025-06-20 19:56:05+00:00.
Years ago, I worked at a bank as a sort of substitute teller/CSR/manager—a utility player who floated between branches. One branch I covered regularly had a reputation: the branch manager and assistant manager treated the teller staff like garbage. They rarely helped, even when lines were out the door. Instead, they'd hide in the back eating and gossiping, glaring at you like you were the problem if you dared ask for help running their branch.
One day, the manager was off, and true to form, the assistant manager went straight into the breakroom as soon as the branch opened and didn't come out all day. Honestly, it was almost better that way—I didn’t have to deal with her attitude.
Toward the end of the day, an older gentleman walked in, looked around, and loudly announced: "I need somebody to help me at the desk!” I replied, “Absolutely, sir. May I ask what this is regarding?" He looked offended. “Huh?! I need a reason now to speak with someone?!” I kept it polite. “Not at all, sir. I’ll get someone right away.” I walked into the breakroom and said, “There’s a gentleman out front who asked for someone to help him at the desk. He was pretty specific.” She looked at me like I just told her she was being audited. “Who is it? What does he want? Why is he asking for me?” I shrugged. “Not sure. He didn’t say. But he was very insistent. Sorry to interrupt—I know you're busy.” She sighed dramatically, slammed something on the table, and slowly got up.
As I returned to the front to let the man know she'd be right out, another customer walked in. She was much more pleasant and asked: “Hi, I was hoping someone could help me open a couple of accounts?” I smiled and said, “Of course, ma’am. I’ll be right there!” At that moment, the first guy threw his arms up in the air, realizing he had to wait for the assistant manager he demanded. I kept smiling, because I knew these two grumpy people were made for each other.
Meanwhile, I happily helped the new customer, earned a $10 commission, and inched closer to my sales goals. 😌
Edit: deleted "so I can connect you with the right person?” and added breaks and added "sales " to modify"goals for clarification.