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The original was posted on /r/maliciouscompliance by /u/SmellyCat0007 on 2025-06-12 19:15:18+00:00.
Used to be the tech lead at a mid-sized SaaS company. When clients had serious issues, I'd jump in and solve them fast. Everyone was happy.
Then a new manager shows up and declares:
"All client communication must go through me. No exceptions."
Okay, boss.
One day, a major client hits a production outage. They're calling, emailing, freaking out. I have the fix. But I remember the rule.
So, I wait.
Manager is in a meeting. For 40+ minutes. By the time he replies, the client has escalated to upper management and is already threatening to cancel the contract.
Afterwards, I get asked why I didn’t help.
I just said:
"You told me not to talk to clients."