this post was submitted on 29 May 2025
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/sweetgurllllll on 2025-05-29 14:36:44+00:00.


I’m a cashier at a small hardware store. My manager, Dave, is obsessed with “efficiency.” Last week, he chewed me out for chatting with a regular about his DIY project. Said, “Stop wasting time with customers. Scan items, take payment, done.” His exact words: “No one cares about your little conversations.”

Fine, Dave.

Now, I’m a robot. Scan items, state total, bag stuff, no eye contact, no words beyond “cash or card?” Customers are confused. One old guy even asked, “You okay, kid? You’re usually so chatty.” I just shrugged and said, “Store policy.” Sales dropped a bit bcos our regulars love the personal touch. Yesterday, Dave got a complaint from a loyal customer who said the store’s “lost its charm.” He’s been glaring at me, but can’t say anything since I’m following his orders to a T.

Now he’s stuck doing damage control, and I’m just here scanning like a good little robot.

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