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The original was posted on /r/maliciouscompliance by /u/Rionddo on 2025-04-20 17:15:26+00:00.
(This might not belong here, but it's the best place I can think of to put this.)
When I worked in a DSL tech support role, there was one customer classification I kept coming across: ones who had their DSL account in a "pending" state.
What that meant was that the phone line and the DSL was sold at the same time. The other thing it meant was that the DSL would not be turned on until the old sale was canceled and re-entered into the system.
Whenever I found someone who had their account in a pending status, I would tell them this and transfer them to Sales so they could get it set up.
After a while, though, Management got upset at this, because it made them look bad. We were told not to tell the customer that it would never be fulfilled unless they talk to Sales. Instead, we were supposed to say that the account was in pending status and, if the DSL wasn't turned on in a couple of weeks, to call back.
We had customers call back for months because of this, getting more and more pissed since their DSL wasn't on.
I finally got to the point where I would say, "Your account is in a pending status. Let me transfer you to Sales to see if they know why."
So even though I didn't tell them that their DSL would never come on (like we were told to do), I hopefully got them the help they needed.
(That was the only job I ever abandoned. It was so stressful that at least once a week we had an ambulance come get someone. One time it was me when I thought I was having a heart attack. It was just a panic attack, the first and so far only one I've had.)