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The original was posted on /r/maliciouscompliance by /u/ChargeInfinite410 on 2025-03-21 23:40:45+00:00.
I work in HR and recently an employee called me with a rather serious concern. One I could not fix due to legal regulations. I explained this, and they said they needed the matter escalated to my superior, and they were considering taking legal action if it wasn't addressed properly. (sorry, keeping it intentionally vague to ensure privacy & prevent repercussions for me)
I talked to my manager while the employee was on hold, they said they couldn't take the call right then, but to escalate it to them via the email thread this employee had also started. I explained this to the employee, they seemed reasonably happy, and I sent the email to my manager immediately after getting off the phone.
A week later, my manager responds to the email thread with the employee included, @'s me and says they'll have me handle this from here. They never sent any other email. They never did anything to help. Just waited a week after it was escalated to them and then immediately sent it back to me. I responded to the email, without the employee included, and explained the situation again, reminding them why they said they would be handling it. They told me that this was in my job description and I had to handle this, as they didn't have time. They also said they never agreed to handle it.
So, I handled it. I explained there was nothing we could do, again, and that I couldn't provide them with any further assistance or escalate the case. A few weeks later we get a lawsuit. Guess who finally steps in to handle the situation? Too late, the CPO and President were already involved, and I was able to provide the supporting documentation showing my supervisor refused to take over & prevent a potential lawsuit. They didn't fire her but she was removed from a supervisory position, so I call it a win.