this post was submitted on 22 Feb 2025
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/JWBootheStyle on 2025-02-22 01:34:24+00:00.


Not the typical story you find on here, but I think you guys will find it humerous.

For context I work in the Customer Service Department of a company that still does door to door sales.

Today I got a call from a gentleman stating that he was the President of his HOA and needed to add the entire HOA to our Do Not Visit list. I kindly explained that I would be happy to add his address but I couldn't not add any other addresses without the permission of the individual residents.

He proceeds to tell me that he is the President and I am going to do it because they voted for this. No sir I will not! He hangs up on me.

Calls back 10 minutes later assuming he will get a different person, but we are a small company and I am the only one on the phone. I patiently explain to him that our system does not allow us to enter an address without a unique call identifier and even if I try to enter more than one address, I will get an error message that the address has already been added even if it hasn't. He begrudgingly admits defeat...Or so I thought.

I received no less than 120 calls today from this HOA all asking to have their address added. I got nothing else done and am emotionally exhausted. I had to shut down the chat feature on our website and when I left today I still had about 50 unanswered voicemails.

If I wasn't on the receiving end of this I might actually respect the HOA for this move.

Edit to correct spelling errors.

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