this post was submitted on 06 Dec 2024
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Electric Vehicles

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Rivian dominates owner satisfaction, Tesla comes third (electrek.co)
submitted 2 weeks ago by MyOpinion@lemm.ee to c/electricvehicles@slrpnk.net
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Rivian leads the industry in owner satisfaction, with Tesla coming in third — making it two all-electric automakers in the top three.

Consumer Reports has released its latest owner satisfaction survey results. Rivian is taking the top spot for the second year in a row, an impressive feat for a relatively new automaker.

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[–] Ciderpunk@lemmy.world 35 points 2 weeks ago (2 children)

Potential hot take incoming, but…

I don’t think this means what it appears to. The only people buying Rivians right now are people who very much believe in Rivian, it’s not exactly a mainstream car company just yet. That type of person is also very likely to respond to a survey about how much they like their car and are satisfied by it. This could be explained as just fanboy/fangirl effect right now. Thats not to say the cars are garbage or don’t deserve it, because I haven’t heard a lot of noise about the cars being bad, but I also don’t think this datapoint means much in the grand scheme.

[–] ColeSloth@discuss.tchncs.de 1 points 2 weeks ago

No, but if I recall, a fair amount of youtubers have tested several ev trucks and I think rivian was usually the pick for the best one with longest real range and longest range while trailering stuff.

[–] MyTurtleSwimsUpsideDown@fedia.io 13 points 2 weeks ago (1 children)

I’ve only heard positive things about rivian, but the models they have out now are too big and too expensive.

[–] ColeSloth@discuss.tchncs.de 2 points 2 weeks ago

2027 model year is "supposed" to have a sedan for around $37,000. Still way too much money for a car, really.

[–] Bronohomo@lemmy.world 8 points 2 weeks ago (2 children)

I’ve owned five electric vehicles, including the Rivian R1T, following my experiences with a Tesla Model S and, most recently, a Tesla Model Y. The R1T is… okay. I appreciate Rivian’s effort to bring more options to the EV market—competition is always a good thing. However, if Tesla ever replaced their CEO, I’d consider going back, though I doubt that will happen anytime soon.

As for the R1T, my complaints are areas where improvements are definitely possible: -Phone Integration: There’s no support for text messaging, and the lack of CarPlay feels unnecessary—just include it if full integration isn’t an option. They want to charge you for Spotify or Apple Music integration instead of just giving us free CarPlay. -Front Trunk Design: The space is useful, but the high lift-over makes accessing it awkward—a poor design choice. -Air Suspension: The system resets to Auto after you walk away, which leads to constant, unnecessary adjustments and strange noises. -ADAS System: The advanced driver-assistance system feels underwhelming. Adjusting speed via the steering wheel buttons is frustratingly unintuitive—you have to select left or right buttons instead of simply scrolling up or down. -I have many other nits but now I’m just rambling. Call me Rivian if you want the complete list.

There’s potential here, but these design and usability flaws keep the R1T from being a great vehicle in my opinion.

[–] threelonmusketeers@sh.itjust.works 3 points 2 weeks ago

Call me Rivian if you want the complete list.

You are Rivian :)

[–] Yprum@lemmy.world 2 points 2 weeks ago (1 children)

Out of curiosity and if you feel like sharing, what other 2 EVs have you had? Which would you say you were more satisfied with? I have only had in the past few months a model Y and in general I'm pretty happy with it, but there's some small issues here and there (and that's ignoring the CEO issue).

I have test driven a model 3 and a Polestar 2, the first feeling too small for my comfort and needs and the second somehow felt crowded and uncomfortable in the cabin despite how good it looks.

[–] Bronohomo@lemmy.world 2 points 2 weeks ago (1 children)

My favorite was the Model S…the charging experience with Tesla (outside of California) is the easiest. My first EV was a BMW i3…it had a lot of flaws but it gave me the electric bug. I went from the i3 to Model S. But doing renovations on my home, it just wasn’t practical (although I have fit a 10’ board in it). I sold it and bought a full size gas pickup…but was missing the electric, so I bought a used Fiat 500e for next to nothing. Truck was just too big for me, and after running over a little Nissan Versa, I felt it was time to dump the truck. I ordered the Model Y with hitch option in early 2021 and took delivery in July ‘21. I would have kept it if the CEO had kept quiet. I’ve test driven the Hyundai Ionic 5…really liked it. I was also close to buying a Kia EV9 GTline, but in both circumstances, the dealership experience turned me off. Arranged to lease a Lucid Air…and on my way to pick it up, they let me know they gave it to someone else, even though I had already worked up the numbers and made the appointment to pick up. I kept driving to the Rivian location and took delivery (the next day)of the R1T.

[–] Yprum@lemmy.world 1 points 2 weeks ago

Thanks for expanding on the details! I've been quite curious about the ioniq line, but they are harder to find around here and dont really want to buy new. I wish we had rivian around here these parts, maybe some day...

[–] DarkThoughts@fedia.io 5 points 2 weeks ago (1 children)

Out of three? Or is that just showing the terrible state of the US EV market if Tesla still makes it third place?

[–] SatyrSack@feddit.org 9 points 2 weeks ago

The survey isn't even about EVs at all. Not asking what the best EV manufacturer is, not asking what the best vehicle manufacturer who also makes some EVs is... just asking about owner satisfaction of literally any vehicle manufacturer. And Tesla got #3.

https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/most-and-least-liked-car-brands-a1291429338/

[–] ByteOnBikes@slrpnk.net 3 points 2 weeks ago

Consumer reports rated Rivian at the bottom though.

https://www.consumerreports.org/cars/cars-driving/which-car-brands-make-the-best-vehicles-a6159221985/

[–] KuroiKaze@lemmy.world 0 points 2 weeks ago (1 children)

What kind of idiot asshole is satisfied with their Tesla? Their interface is absolute trash and they have many stupid features like becoming non-functional during updates.

[–] domi@lemmy.secnd.me 6 points 2 weeks ago (1 children)

Here, I am an idiot asshole and very satisfied with my Tesla.

The last 5 1/2 years I only paid 160€ in service to replace my 12V battery and my wipers. For the battery they even came to my house to replace it. The autopilot drives for me on the autobahn, the interior is nice and the car is quiet, efficient and quick. The superchargers are incredibly easy to use and I never had to worry about range because the navigation system is excellent at planning charging stops.

The only bad thing I can say about the car is that it is quite big for the EU market and I would prefer a smaller one.

If it weren't for their asshole CEO I would have no question which car to purchase right now. Luckily I can get some more years out of this one so I will just wait.

have many stupid features like becoming non-functional during updates.

As opposed to being able to drive it while your mechanic sits on your lap and updates your car? You can choose when to update.

[–] IphtashuFitz@lemmy.world 2 points 2 weeks ago

Not to mention that most of those software updates take less than 30 minutes to install. If I get a notice about one when I’m about to use the car then I ignore it. If I’m at home and sitting down to dinner then I install it knowing it’ll be complete long before I need the car again.