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The original was posted on /r/maliciouscompliance by /u/CrazyCoKids on 2024-11-22 22:15:04+00:00.
One of my jobs is in what is apparently one of three sources of food (alongside Canes&ChicFilA) in a town of about 150k people.
I don't know if we are just on a cosmic nexus of stupidity or what, but I would say maybe 50-70% of our customers suffer from some form of Illiteracy. One of these is coupon Illiteracy.
So many customers do not know what those symbols on the coupon mean aside from the numbers. (IF they see them...) So when we have a deal going on, sometimes the deal is actually better than the coupon offer.
Thus I end up charging someone more cause I have to price override the item to use the coupon which actually means it went up in price. It's what the customer wants...
Other customers think they can beat us by ordering a cheaper item... then making a bunch of modifications to transform it into something else.
"I would like a veggie sub but can you please add Ham to it?"
Don't wanna just order a ham? Have fun - that's an additional charge to you...
"Hi I want a chicken sandwich but can you replace the chicken with steak?"
Okay so so want a steak sandwich?
"No I want a chicken but with steak instead"
Well if you wanna pay the substitution charge what am I to go with? I mean you don't work here and you said this was how you want it made...
P.S. Why is so much R&D spent making an easily comprehended menu when nobody ever sees it? The literate few look at the dinky little nutrientional&allergen information and say we need a proper menu... never mind the big bold menu that is literally right in front of their fucking faces...