Strange judging only by how good they are with computers. They might have some other valuable skills that gets them paid highly. It could also be some nepotism ofcourse.
this post was submitted on 21 Nov 2024
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Yeah, it's like judging a Ferrari owner for not knowing how to change the oil...
Open and admin window in on windows and do a deltree on C:\windows\system32
Profit
I work in IT. I usually call my job "IT support" but I'm also technically the system admin, and network admin.
Today, I had someone ask me to delete a calendar for them in Outlook. It wasn't a shared or special calendar, it was literally just a calendar in their normal outlook.
Bear in mind, they didn't ask how to do it. They asked me to do it.
That's a skill issue right there. I'm not in the business of doing other people's work for them. Now and then I'll entertain the odd request of "how do I do x" and show someone how to get something done, mainly because it's a lot less effort than telling them that I didn't go to university for teaching, and all three ensuing arguments thereafter, because there's always arguments.
But this was straight up "do my job for me".
Lol, no, I have my own shit to do.
"skill issue" ticket closed
At a previous company, we would tag tickets in Zendesk based on the type of question it was so at the end of the year we could see which categories could use more explanation in our documentation. One of the category types was "LMGTFY"
"Google it"
The number of people who think that IT is supposed to know how to use every program and fix everything within those programs is a lot. I've had several engineers, programmers, designers, accountants, executives of who knows what consistently ask to fix their work or how to do whatever it is. I always try to point them in the right direction or help but other people in my field hate even that because it sets a precedent that the next time they need help they think they can ask again.
If I knew all of their jobs thoroughly like they seem to think, I wouldn't be getting paid half what they are. I would need to be paid twice what they are, to support all of those positions in that way.
I'm a lot like you. For the most part, I try to look beyond the question being asked, and find the root cause. If the root cause is because of a skill issue, I'll direct them to the next logical resource. If it's not a skill issue, or I can't determine that it's a skill issue, then I'll continue to test until I can make that determination.
9 times out of 10, if I find a solution to make a thing work in a program, I'll share that with them, and let them take it from there.
A lot of the people I support are working in the finance space and my company has an entire support department for finance applications. I'll either bounce the problem off of them, or just direct them to the finance support team for guidance.
This wasn't either of those things. It wasn't even asking how. It was straight up telling me to do a thing for them, in a program they should know how to use. It's not a complex finance program or anything, it's literally Outlook.
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Sorry if you need to learn this, but compensation has little to do with ability or merit in a lot of place that need to screen share.
Also, ability to screen-share has little to do with the competencies that pay the bills on most places.
And screen-share knowledge is not some skill that is short in supply and high in demand. Every year tons of people graduate to fill those low level IT jobs. It’s simple economics, jobs that are easily filled are the ones that pay the least.
People here are delusional. They have been fed white lies by their parents and teachers that if they are smart and just work hard they get rewarded abundantly. It’s not how the world works.
Some millionaire in my office: "Hey, Sanctus, what's my password for my computer again?"
Me, who can barely afford to fix my car: fights the urge to use a letter opener as a weapon
That’s a really long password no wonder they forgot it.
Well, I know what my next password will be! (Please don't hack me)
Correct horse battery staple
With or without brackets?
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Someone with twice your salary might have another million and one things to try and remember, rather than the thing they only need to do once or twice a year.
Yep. Especially when you've been using computers for 40 years, as I have. Do you know how many times MS (or any tech company) has moved each and every button? Do you have any idea how many times something as simple as saving a document has changed since I started my career? Over the years, I have saved documents to at least six different types of physical media including the local hard drive. Then I had to start saving to a network drive, then a different network drive, then a cloud drive, then a different cloud drive. I have worked with Linux, Windows, Mac. Techniques and keyboard shortcuts I learned in the 80s and used for decades get changed/dropped/redesigned. I have had to go back and alter little programs I wrote years ago because the corporate file system was redesigned for the 25th time and now all my file paths have to have forward slashes instead of backslashes for the code to run... When I ask a less experienced colleague where to find the screen share button, it is because I know they have only had to relearn its location 1-3 times, so their memories won't be all jumbled yet.
To me it's more to do with mentality. Most of the people earning that much are completely full of themselves, "I'm a problem solver I get things DONE" kinds of people. To have them come to someone they probably don't see as such for a task that is imminently solvable by just looking at the screen for 30 seconds, or typing a quick search is at best off-putting.
The sheer volume of people I've encountered through numerous jobs that are on high wages but lack basic skills astounds me.
They have other skills you don't have, that are more important for those high paying jobs.
Like faking genuine interest in the shit their higher-ups blather on about, convincingly laughing at racist and misogynist jokes, backstabbing their peers when a position opens up, and doing the most demeaning tasks with a smile and a "thank you".
"Soft skills"
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As someone who had to struggle in a meeting because I'd never shared my screen in Teams before and they put it in some weird place, I feel attacked
Microsoft: "Here, have some shitty arcane dysfunctional software."
Me: "Damn, this is hard to use."
IT Guy: "Damn, I can't believe you get paid to work here."
Also IT Guy: low whisper "Fuck, they moved the button again. This is going to take me a minute."
Corporate crapware changing the layout every 3 months and "streamlining the UI" is by far my biggest annoyance.
The amount of people who spend 0.12 seconds trying to figure shit out before throwing their hands up and saying "this is impossible, I can't find it" is wild. Every time I use a new program, I go through it with excruciating depth, changing settings and finding how to do things. It usually takes 5 minutes or less.
The people who are just immediately helpless are the ones being bitched about here.
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The people with the worst virtual meeting presences are the VPs and above. They expect us to shovel their shit. Like, buy a fucking mic and a light, pay for more than DSL broadband, and shut the fucking door so I can stop hearing whatever your teenage asshole kid is doing.
EDIT: FWIW managers at most levels aren't much better, they live by the example set by the superiors they so idolize.
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