this post was submitted on 25 Jul 2024
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Malicious Compliance

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People conforming to the letter, but not the spirit, of a request.

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The original was posted on /r/maliciouscompliance by /u/Ancient_Educator_76 on 2024-07-25 04:08:38+00:00.


This one should be short and sweet. I teach during the school year and supplement my understandably-shitty income with various jobs, grocery cashier at your Arizona hometown grocer.

Every day I encounter at least ten customers who are less than pleasant, but we manage to get through the transaction unscathed. Today was a day like no other.

My job is to make the customers experience a pleasant one as They spend their money , putting food on my table. I don't take that for granted, promise. I appreciate even the ahole customers. But this particular lady devoured every morsel of my patience.

She started with an "oh, you ARE open!", followed by a harshly yelled "don't bag any of my things!!"

I acknowledged this statement, then shed her for her phone number for her savings card. She interrupted me before I could get anything it by saying "I said don't bag them!" When I clearly was just setting them aside.

I started to ask her again when she interrupted the picosecond I spoke by saying "you know what go ahead and bag them paper in plastic " Okay fine. No problem. But man I need to get this lady's number for her savings. What am I gonna do?!?!

I decide to give some grace here. I ask her one more time with as much syrupy sweetness as a 47-year-old man can muster "ma'am can I get your Savings Num-"

Right then she spat out at me "what's my total?" I tried to tell her that without the savings card she'd be paying 85 dollars more than she originally intended. It was super clear she was shopping for the digital sales because that's all she got, bags of chips that somehow need to be bagged paper in plastic on sale for sixty percent off, then Coke 12 packs that were buy two get three free, four iterations of them. But no no no, she wouldn't let me talk. She saw that I was done scanning and repeatedly and indignantly demanded for me to tell her the total. I didn't want to lie to her and say it was the price it should have been with the sale when it wasn't but I didn't want to indicate to her that clearly the price was wrong.

She said "tell me the total NOW!" So enter malicious compliance.

I told her the total was "296.37" with that sweet intonation that the price was so good. I don't know if she was flustered because of how hot and heavy she was about , well, everything , but she went right along handing me three hundreds and I gave her her change.

I handed her the receipt, and as soon as her and her friend walked toward the exit they started to scan the receipt slowly as they trodded out. She shook her fist at the sunset. I guarantee there will be an update to follow.

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