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The original was posted on /r/maliciouscompliance by /u/37yearoldthrowaway on 2024-06-03 16:36:26+00:00.
Two years ago, after putting hardwood in our foyer and dining room, we decided on a particular baseboard that Lowe's carried in "Pro Packs". These packs come with six 12' boards and I believe cost ~$180 each. We purchased two packs knowing that one wasn't enough, but we should have four boards leftover which we could then return.
Due to a few miscuts (first-time DIY'ing floors) we ended up having three full boards to return, which I lugged back with my receipt. I brought them to the return area and the lady who helped me was very unpleasant. As she took my receipt, I explained that these were 3 boards from ONE of the Pro Packs on the receipt, and that the refund should be half of the cost of one, which is what the person who sold me the packs originally told me would happen. She asked me if I bought one of the boards on another receipt and I repeated that all three boards were part of a pack, that there was no other receipt, and that the refund should only be half of one of the listed items. She said back to me (verbatim), "Don't tell me how to do my job!" and then walked back in the area to talk to another lady also working returns.
Two minutes later she came back and asked for my credit card. After putting a refund for $360 on my card, she also gave me a Lowe's store gift card with $180 on it because I didn't have the receipt for the 3rd board I was returning. I was going to mention that I should have only gotten a $90 refund on my card and no gift card, but I didn't want to tell her how to do her job, so I left.
Went back a few weeks later and used the gift card for 5 gallons of paint which we used to paint the same rooms.