I really think people blow this crying about Orcs out of proportion, there was NEVER an actually interesting villain in this game whose reasons of being a villain boil down only to "I'm an Orc, Goblin, Drow or other evil race". And saying a whole species is inherently evil effectively diminishes all evil they do because you are saying they never could choose not to do it, which reduces them to children who don't know better. People should move on and stop flooding my yt feed with identical videos repeating the same points.
Adding on to everything you’ve said, the people most likely encountering these topics for the first time usually are adolescents. I feel it helps my patience trying to keep that in mind when talking with them, since it makes sense that they may not have encountered the topic before.