I really think people blow this crying about Orcs out of proportion, there was NEVER an actually interesting villain in this game whose reasons of being a villain boil down only to "I'm an Orc, Goblin, Drow or other evil race". And saying a whole species is inherently evil effectively diminishes all evil they do because you are saying they never could choose not to do it, which reduces them to children who don't know better. People should move on and stop flooding my yt feed with identical videos repeating the same points.
One of the frustrating things about humans and mass communication is the "for me it's Tuesday" effect. For someone, this is the first time they've encountered "maybe orcs being innately evil isn't a good idea". They want to explore it and go through their feelings and blah blah blah. It's a day that might change their life. For someone else, it's Tuesday. We've had this conversation a thousand times before. It's old hat.
It's hard to be patient to faceless newcomer #3742 when you've already done this conversation so many times. They feel stupid and slow because they blend in with all the other people who brought this up. They're bringing up points they feel are fresh and clever but have been discussed and settled already. But they're a person seeing it for the first time. Somehow.
It feels like "are you stupid? We just went over this", but that's an illusion. It's new to them .
(This doesn't account for bad faith actors, who are trash and should go away)
Yup, it helps to remember that they're 1 of today's lucky 10,000. That said, I do think it's reasonable to say that certain fantasy races might tend to think in certain ways, or have certain opinions, even if only because that's what they're brought up with. It means you can have interesting "ugly duckling" scenarios where one is brought up by a different race and ends up with their outlook instead.
I think "cultural values" are a better mechanism for that. Like america teaches that capitalism and individualism are good values. Anyone raised here gets a lot of that, but it's not an innate property of being from Ohio
Adding on to everything you’ve said, the people most likely encountering these topics for the first time usually are adolescents. I feel it helps my patience trying to keep that in mind when talking with them, since it makes sense that they may not have encountered the topic before.