this post was submitted on 29 Aug 2025
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They could hire a person to take orders. Companies just want to use AI. Even AI has issues. Big companies can afford people.
But are the AI issues cheaper than the corporate infrastructure around hiring and paying employees and losing the occasional customer? If AI is more profitable, they don’t care. The only thing that’s mattered for decades now is what the bottom line says, no matter the cost.
No, but AI kiosks are a resource and employees are a cost. So spending more on AI looks better on paper.
You can label it whatever you want. There are going to be API fees or development costs for AI, so whatever box they want to put it under.
Employee make line go down. AI make line go up.
Debateble....
AI makes revenue go down, stock value go up. The real economy doesn't matter, only Wall Street vibes.
I'm surprised they're not hiring people in third world countries to take the orders since it's through a microphone.
Or just making people order through their phones and use the drive through as a pick up point.
This is an American company, their customers would probably react poorly to hearing a foreign accent come through the speakers
Visions of ICE running in to take the machines away.
ICE vs. Clanckers, now that's a match I wasn't expecting
Everyone has already been conditioned to be okay with "John" from Hyderabad speaking to you in incomprehensible accent on every customer service line. So this wouldn't be any different.
AI=always indians.
"eh? eh? Go back to Canada!"