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Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
(www.livemint.com)
this post was submitted on 03 Jun 2025
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Klarna is the worst. We ordered a canoe last year, it wasn't delivered by the company in time, we cancelled the order. It got acknowledged by the seller, order got cancelled. Klarna kept bugging us for payment, telling us to talk to the seller. So we did, but he said we need to go to Klarna. So we did. This ping pong went for some time, eventually Klarna admited we don't need to pay. And now we have problems getting anything on the invoice, as we paid later. Fuck Klarna.
Your mistake was not hiring an Ai to cancel it for you.
I wonder if that would actually work, keep calling with the AI until one of you gives up.
Their system screwed up an auto-payment which they eventually fixed. They however left the delinquency mark on my account (they only corrected the notice sent to the credit bureaus), so any purchases had to be paid within 30 days.
Couldn't and close out and delete my account fast enough.