this post was submitted on 19 Jan 2025
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If you talk to people on the phone for a living, yes, use a consistent and unambiguous system for reading out letters and numbers.
It's also beneficial for the customer to do so. Conversations go much faster when everyone is singing from the same sheet.
As to need? Do you never call for customer or tech support? There's always something that needs repeated or spelled out.
I worked at an IT call center and put the page on my cubicle wall. So much easier for reading off model/serial numbers.
Guessing you had it burned into your brain in a few days? Super simple stuff.