When called out on it, they then doubled down on this dogshit take: https://archive.ph/quYyb
this post was submitted on 15 Jan 2025
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Enshittification in high gear mode. The other day they've been exposed for backpedalling on their promises to spare inactive accounts that were created before 2024 until next year from the inactive accounts deletion policy.
That's not what that word means
Honestly, where's the issue with that? Why should they continue to host some 10 year old account, when they only lose money by doing so. Proton is not Google, they don't earn any money from users on the free plan, because they don't scan your emails and sell your data. If you want to be in control, use your own domain (which Proton as well as other services like Tuta support btw) and store your emails offline (e.g. in Thunderbird).
A lot of people have asked in the support forums to tone down or moderate their policy to only clearing the contents of inactive email accounts instead of accounts themselves, because access to email accounts are seen more like an utility these days with so many online services using emails for multi-factor authentication and verification.
There are a lot of factors which will cause people to be involuntarily absent from their accounts, such as medical incapacity, prison (whether rightfully or not, since there are many wrongful conviction cases worldwide), internet blackouts, and within the context of East Asia, being trapped in scam compounds for an extended time.
I support only the deletion of inactive accounts if they were abandoned immediately after creation and whose main motive is to squat usernames.