this post was submitted on 21 Nov 2024
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This hurts how accurate it is.
I am constantly worried i am not doing enough whilst simultaneously getting mad that i have to wait for vendors and review/approval meetings to make the tiniest change.
When im most of the way through something and i just need someone in apps to make a small change, I've got all this steam and im almost done with the task but my priority is not their priority so it stops. And a user ibwas helping is now left hanging. And i can't do anything.
If the pay was better i would go back to the desk.
Same, what really pisses me off was our help desk had a "lead" position that was on the same pay scale as the app support role I moved into and was basically my dream job of handling escalations and more difficult issues and developing process (which I was pretty much already doing) but without the inbound calls, unfortunately the last time that position was open I was still in the "cooldown period" after getting promoted to a senior role so I wasn't eligible. Then the next time one opened they just got rid of it. The only guy that was left was a massive POS too that never got anything done and the managers all acknowledged that I was working circles around him even with my normal responsibilities on top of it.