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The Distribution of Users’ Computer Skills: Worse Than You Think (2016) (www.nngroup.com)

submitted 5 months ago by BodaciousMunchkin@links.hackliberty.org to c/technology@lemmy.world

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[–] Semi_Hemi_Demigod@lemmy.world 9 points 5 months ago (1 children)

100% agree. Often I feel like I'm mostly a therapist who also knows computers.

[–] Hellmo_Luciferrari@lemm.ee 7 points 5 months ago

That aspect of tech support often burns me out. However, put a complex computer related problem in front of me, and I could find myself at it for as many hours as I can be awake without burnout.