this post was submitted on 06 May 2024
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Of course, Sony is corporation and doesn't do things purely to appease consumers. But they also care about their reputation, so getting negative press is damaging to them.
Unlike with the Helldivers situation, where people could refund, the examples I listed had no direct way of causing financial damage, only reputational one. And it still worked, cause at the end of the day, reputation converts into money.