this post was submitted on 06 May 2024
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Y'all both look right in certain respects, but I do need to point out, Sony is public, and as much as I'd like to comment them on listening to feedback, I guarantee you they have a set threshold on losses per product before they walk back any decision. This is not something they did for their players, it's something they did for their investors.
Of course, Sony is corporation and doesn't do things purely to appease consumers. But they also care about their reputation, so getting negative press is damaging to them.
Unlike with the Helldivers situation, where people could refund, the examples I listed had no direct way of causing financial damage, only reputational one. And it still worked, cause at the end of the day, reputation converts into money.