this post was submitted on 20 Apr 2024
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Showerthoughts

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A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. A showerthought should offer a unique perspective on an ordinary part of life.

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AI nowaday is like Bluetooth 20 years ago: they put it everywhere where it's almost never useful (feddit.it)
submitted 7 months ago by vodkasolution@feddit.it to c/showerthoughts@lemmy.world
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[–] gorgor301@lemmy.world 37 points 7 months ago (3 children)

In customer service. If I see a bot I know there is a 95 % chance I won't get the information I am looking for. If I could get the information online somewhere, I wouldn't have contacted customer service in the first place! I just want to interact with another human being who's able to understand my queries.

[–] acetanilide@lemmy.world 7 points 7 months ago

Yeah, it is so frustrating trying to get a question answered only to get stuck in a loop.

And then finally find an email address to talk to and their only reply is to talk to the bot...

[–] Zink@programming.dev 2 points 7 months ago

And judging from the prompts many customer service lines use, there are also a lot of people who call customer service for the simplest/dumbest reasons. Wouldn’t be the first dummies kept us from having nice things.

But I’ll 100% acknowledge that even with perfect customer service, 99% of companies will enshittify it with AI if it promises to save them money.

[–] Simon@lemmy.dbzer0.com 1 points 7 months ago

I'm gonna guess it's purpose is to make you feel like you're being helped. Rather than actually helping you.