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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] Facebones@reddthat.com 70 points 10 months ago (2 children)

I don't mind self checkout.

I mind that I need the one employee overseeing 12 checkouts every other scan because the system decides something is wonky. I mind that it now has AI that assures said single employee that I'm fleecing them for an $0.80 can of tomato sauce and I now have to wait for this person to dig through my 3 bags looking for this hoisted sauce.

If they're so determined that every customer is lifting everything at checkout all the time - if only there was a way they could have an employee verify every item gets scanned, every time, perhaps by doing it themselves. Then we could wait in a line and feed our items to them so they can rest easy knowing everything was scanned appropriately. Oh, what science fiction Dreams I have.

[–] nixcamic@lemmy.world 2 points 10 months ago

This exactly.

Also trying to fit a bunch of awkward stuff off the scale and some of it is leaning against the edge and you have to balance everything just right cause heaven forbid it be off by a gram. Or it getting stuck because a bag doesn't weigh enough to register.

Like if you don't trust me fine but don't half ass it. If I'm gonna steal something from a grocery store it's gonna way more than a gram and sure as heck isn't gonna be an empty plastic bag.

[–] ExfilBravo@lemmy.world 1 points 10 months ago (2 children)

Or just RFID chip all the food items and I just walk out of the store and it charges me later based on what I walked out with. If no account exists automatic deployment of security personnel to catch the thief.

[–] Facebones@reddthat.com 2 points 10 months ago

I went to one of Amazon's spots in NYC, it was neat but it feels sus as hell just moseying out of the store 😂

[–] Buddahriffic@lemmy.world 1 points 10 months ago

No, don't add more waste to packaging.